Terms & Conditions

These terms and conditions apply when you use the Royvon website (www.royvon.co.uk) or purchase any of our services: including residential dog training, boarding, day school, puppy programmes and behaviour modification. By placing a booking, you agree to these terms, which form a legally binding contract between Royvon and you.

These terms apply to services provided at all Royvon locations, including Royvon Treforest (Wales), Royvon Godstone (Surrey) and any associated premises.

Please read all three parts before booking. If you have any questions, contact us before proceeding.

Before we agree to provide any services, we will ask for information about you and your dog. Please tell us about anything that is relevant to your dog's care, including:

All dogs must comply with our vaccination policy (available at www.royvon.co.uk/vaccinations). By booking, you confirm your dog meets these requirements.

We reserve the right to refuse services to any dog we consider unfit or unsafe, including dogs that are seriously unwell, injured, aggressive or anxious. You warrant that all information you provide is accurate and up to date, and you must notify us promptly if anything changes.

You may book services via our website, by phone or in person. Please check your booking carefully before submitting. We will acknowledge your booking by email, but this acknowledgement does not mean your booking has been accepted.

Your booking is only confirmed when we send you a Confirmation Email. We may decline a booking if we cannot carry out the services, cannot authorise your payment, there has been a pricing error, or you are not permitted to purchase the services.

Dogs must be kept on leads at all times unless instructed otherwise by our staff. During training services, your dog remains your responsibility at all times. During boarding services, your dog becomes our responsibility once formally accepted into our care by a staff member.

We reserve the right to require an assessment before accepting a booking if your dog has a history of aggression. If aggressive behaviour occurs during any service, we may remove your dog from the premises. Please inform us before booking if your dog has aggressive tendencies.

You are responsible for supplying sufficient food and medication for the duration of your dog's stay. If insufficient food is provided, we may supply food and charge a catering fee. Items of comfort such as beds and toys are brought at your own risk: we are not responsible for loss or damage to personal items.

We may engage a third-party vet in the case of an emergency, accident or illness. You must sign a consent form authorising us to seek veterinary treatment if required. Veterinary costs are your responsibility and we strongly recommend you hold appropriate pet insurance.

You must collect your dog on the agreed collection date. If you fail to do so, boarding fees will continue to accrue. If we are unable to reach you within 14 days of the collection date, we reserve the right to treat your dog as abandoned and hand them to the local dog warden.

A deposit is required to enrol in a training programme, payable at the time of booking. The deposit is non-refundable for change of mind. The remaining balance must be paid before the programme start date. You may cancel a training programme booking provided you give 14 days' notice prior to the start date.

Payment for individual lessons is due at the time of booking. Individual lessons may be cancelled with a full refund provided you give 24 hours' notice. Lesson package fees are non-refundable and non-transferable unless we agree otherwise in writing.

Full payment for boarding is required at the time of booking. You may change dates (subject to availability and capacity) with 14 days' notice. The cancellation refund policy for boarding is as follows:

Full payment is required at the time of booking. Cancellations with more than 24 hours' notice receive a full refund. Cancellations with less than 24 hours' notice are non-refundable.

Shuttle service fees are non-refundable. You may transfer a shuttle booking to a different date provided you give at least 6 days' notice.

We reserve the right to cancel any booking at any time. Where we cancel through no fault of yours, we will issue a full refund of all fees paid for that booking. We will endeavour to give you as much notice as possible.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide a 14-day cooling-off period for most online purchases. However, this right does not apply to our Dog Boarding, Dog Training Programmes, Lesson Packages, Dog Daycare or Shuttle Services.

If you request that services begin within the 14-day period, you acknowledge that your right to cancel may be reduced or lost once services have been performed. Full details are set out in the booking process.

The Consumer Rights Act 2015 gives you the right to ask us to repeat or fix a service that is not carried out with reasonable care and skill, or to receive a partial refund if we cannot fix it. If a price or timeframe has not been agreed upfront, what you are charged must be reasonable and the service must be completed within a reasonable time.

Nothing in these terms affects your statutory rights. For detailed information, visit www.citizensadvice.org.uk or call 0808 223 1133.

In the course of providing services, we may take photographs or video recordings of you and/or your dog. These may be used on our website, social media or promotional materials for the purpose of promoting Royvon's services.

If you do not wish us to photograph or film your dog, please inform us before the service begins. Otherwise, your acceptance of these terms constitutes your consent to our use of such material in accordance with our Privacy Policy.

These terms are governed by the law of England and Wales. Any dispute or claim arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We may update these terms at any time by updating this page. The date at the top of this page indicates when these terms were last revised. Your continued use of our services constitutes acceptance of any updated terms.

To the maximum extent permitted by law, Royvon's total liability to you is limited to the amount you paid to us in the month preceding the event giving rise to the claim. We are not liable for indirect, incidental or consequential losses.

If a dispute arises, both parties must first attempt to resolve it in good faith within 14 days of written notice. If unresolved, either party may pursue legal proceedings.