ADMISSION AND CHECK IN

  • On your Pet’s arrival at the Kennels we will require to see a current vaccination certificate. This must show a booster vaccination having taken place within the last 12 months and signed off by a qualified Veterinary Surgeon. The certificate must show the booster having been administered as part of a course of vaccinations.Dog Vaccinations must safeguard against the following diseases: Distemper, Parvovirus, Hepatitis, Leptospirosis and Parainfluenza.
  • All dogs must also have a current Kennel Cough (Infectious Tracheobronchitis) vaccination. Your dog must have this at least 2 weeks prior to arrival at kennels. This is NOT part of your annual booster vaccination. If you are in any doubt, Kennel Cough vaccines can be identified on your vaccination card / certificate as ‘Intrac’ (which lasts for 6 months) or ‘Nobivac KC’ (which lasts for 12 months).
  • We reserve the right to refuse admission to any pets showing signs of ill health
  • All customers will be charged a supplement for Christmas Day, Boxing Day and New Years Day. The supplement will be double fees for these days only. We are closed to the public on these days only.
  • Our hours for check in and check out are:-

Location

Morning

Afternoon

Surrey

8am to 1pm

2pm to 5pm

Merthyr

9am to 1pm

2pm to 5pm

Coventry

9am to 1pm

2pm to 5pm

  • Royvon will be responsible for providing proper care to your dog throughout their stay in our Dog Hotel.
  • If an animal has a medical condition of any sort we must be notified at the time of booking. If we have not been notified of such a condition or course of medication, we reserve the right to refuse admission.
  • Royvon reserves the right to take the dogs outside the School’s perimeter for training and exercise purposes. Please advise us in writing if you do not wish for this to happen.
  • Although we thoroughly assess every dog before allowing them into group play sessions, sometimes your dog may get marked by another dog whilst playing.
  • While we always take all reasonable precautions and thoroughly assess every dog before allowing them into group play sessions, we can only accept dogs at the owners own risk.
  • If using our PET TAXI service you must ensure that your dog is in good health and does not get stressed or ill whilst travelling.
  • Royvon Dog Training Schools reserve the right to take any action they see fit if the dog is not collected after 2 weeks of the requested departure date. (Unless departure date has been extended by confirmation in writing).
  • We are happy to provide your dog with everything that they will need during their stay. We are unable to guarantee that any personal items that you bring along to accompany your dog will not be damaged or lost during their stay.
  • It is recommended that owners provide their own pet insurance for the duration of the stay , as owners will be responsible for any Veterinary fees incurred during the stay. We also recommend you take out insurance to cover the full boarding cost should you need to cancel with less than 72 hours notice.

CHECKOUT AND PAYMENT

  • A £100 deposit is required at the time of booking (this deposit is non-refundable). A further payment of £500 is required on the day of arrival. This will be collected automatically if you paid your initial deposit online or you can pay by card or cash on check in if you wish. You will need to advise us if you do not want us to take the arrival day payment automatically at least 72 hours before you check in. The remaining balance will be payable at the training school by card or cash on collection.

  • Your trainer will agree with you an appointment time for you to collect your dog on the day of departure. You need to allow up to 2 hours for this appointment.
  • We find that in most cases, dogs after a lengthy stay in Kennels will require a wash before they go home. This can be pre-booked when making your reservation. . It should be noted that washes will not be done unless the Animal Owner has specifically requested this service.
  • If a pet is collected before the date of collection previously advised, we reserve the right to charge for the previous period intended. The date entered on the ‘Boarding Agreement’ will prevail. This is because we can only take other bookings for periods that have not been booked by others. It will be highly likely that we would have turned away other prospective customers for the day/days in question.

CANCELLATION POLICY

  • If you cancel with less than 72 hours to the arrival date you will be liable for the cost of the whole training course. .