TERMS AND CONDITIONS

Day Care Agreement – Admission and Check-In

Guests can only arrive or depart during our facilities’ set business hours. An out of hours check-out fee will be applied in the event of an out of hours check-out.

Ahead of Time

In light of the Covid-19 crisis there are some restrictions:-

  • Check-in will consist of:-
      • Customer houses dog in daycare runs removes lead and takes lead away
      • Acknowledgment of dogs arrival takes place in the car park by care team using social distancing measures
  • All information relating to your dog’s feeding, care or medication should be added to ‘dog details’ via your account or emailed prior to drop off
  • Food should be supplied in a disposable bag with instructions showing on ‘dog details’
  • For safety reasons we request that you send minimum items with your dog

Our Promise To You

  • We provide your dog with everything that they will need during their stay. (Food exempt). We are happy to accept a small bag with a comforter and up to 3 toys. Since the Covid-19 outbreak for the safety of our team members, we no longer accept beds or bedding.
  • We prefer to utilise all the locations available to us in order to train or exercise your dog for optimum enrichment purposes, these locations include off-site locations. We will always use the utmost care for your dog to ensure its safety and wellbeing. Please advise us in writing if you do not wish for this to happen and training and exercise will take place purely onsite.
  • Our most popular service for guests that are suitable is our group play sessions which include groups of dogs playing together. In most cases, our guests really enjoy each other’s company and have an energetic play session. Although we thoroughly assess every dog before allowing them into group play sessions, sometimes your dog may get marked by another dog whilst playing. While we always take all reasonable precautions and thoroughly assess every dog before allowing them into group play sessions, we can only accept dogs at the owner’s own risk.
  • We will refuse acceptance of any dogs that are unwell or cause a risk to other guests

Expectations From You

  • Complete ‘Dog Details’ records are up to date before arrival
  • It is highly recommended that owners provide their own pet insurance for the duration of the stay, as owners will be responsible for any Veterinary fees incurred during the stay.

Day Care Services Options

  • Single-day service is pay as you go and must be booked directly from the website at a rate of £28. We are unable to make any amendments to the arrangement that you confirm when booking
  • Packages have the following conditions and associated costs
    • Reservations made via the customer account
    • Cancellations
      • Made via the customer account
      • Same day – Punch used
      • Previous day or sooner – No punch used
    • Package Details
      • Title – Name of package
      • Punches – Number of punches included in the package. Punch automatically used/removed on each reservation
      • £ – Cost of the package paid via website/My Account/Make A Payment. Once payment is made please email reception advising which package you have just paid. You will then receive confirmation of the purchase and reminder of T & C’s.
      • Valid for – Number of weeks your punches are valid after the day of purchase. Please note you will receive a reminder of the number of punches left and how long before they lapse at an appropriate time before they become invalid.
Title # Punches Package £ Unit £ Valid for
Regular user 5 5 £125 £25 2 weeks
Flexible user 5 5 £130 £26 5 weeks
Regular user 10 10 £225 £22.50 3 weeks
Flexible user 10 10 £250 £25 8 weeks
Regular user 20 20 £400 £20 6 weeks
Flexible user 20 20 £460 £23 16 weeks


Store Credit

  • Store credit can only be used to purchase packages and cannot be used on our single day ‘Pay as you go’ option.
  • Store credit will be removed and lost after 6 months

Vaccination Records

  • Current proof of vaccinations must be displayed by the customer, guests cannot be checked-in without proof of vaccinations
    • In advance via the ‘Dogs Details’ part of each customer’s account
    • Emailed image
    • Photocopy of vaccination records at check-in
  • Vaccination Requirements
    • Booster vaccination having taken place within the last 12 months and signed off by a qualified Veterinary Surgeon. The certificate must show the booster having been administered as part of a course of vaccinations. Dog Vaccinations must safeguard against the following diseases: Distemper, Parvovirus, Hepatitis, Leptospirosis, and Parainfluenza.
    • Current Kennel Cough (Infectious Tracheobronchitis) vaccination. We would recommend that your dog have this at least 2 weeks prior to the arrival at kennels, but we must insist that it is administered a minimum of 3 days before arrival. This is NOT part of your annual booster vaccination. If you are in any doubt, Kennel Cough vaccines can be identified on your vaccination card/certificate as ‘Intrac’ (which lasts for 6 months) or ‘Nobivac KC’ (which lasts for 12 months).

Boarding Agreement – Admission and Check In

Guests can only arrive or depart during our facilities’ set business hours. Any out of hours check-out must be agreed in advance and will incur an additional out of hours check-out fee.

Ahead of Time

In light of the Covid-19 crisis we require your dog’s details record on your account to be completely up to date at all times. We cannot accept guests without complete information.

Our Promise To You

  • We provide your dog with everything that they will need during their stay. (Food exempt). We are happy to accept a small bag with a comforter and up to 3 toys. Since the Covid-19 outbreak for the safety of our team members we no longer accept beds or bedding. It’s not uncommon for our guests to damage their toys or belongings when away from home so on occasions we are unable to return the items left.
  • Your dog’s feeding and body weight will be closely monitored and the information will be available to you on request. If your dog refuses to eat its normal food while in our care we will try to tempt him using high-value foods such as wet food, chicken, tuna, etc (applicable charges for buying special food will be added to your account). It is your responsibility to advise of any allergies / food intolerances / stomach sensitivities via your dog’s records in your account.
  • Royvon will be responsible for providing proper care to your dog throughout their stay at our Dog Facility. While we will do all we can to alleviate kennel stress we cannot be held responsible for any health concerns that arise due to stress. We will contact you or your emergency contact to advise if we feel your dog isn’t suited to the kennel environment and is being affected by stress. We offer a free taster session to allow your dog to be tested in our environment beforehand and would always recommend you book a taster session to assess how your dog handles the environment before booking a longer stay.
  • We prefer to utilise all the locations available to us in order to train or exercise your dog for optimum enrichment purposes, these locations include off site locations. We will always use the utmost care for your dog to ensure its safety and wellbeing. Please advise us in writing if you do not wish for this to happen and training and exercise will take place purely onsite.
  • Our most popular service for guests that are suitable are our group play sessions which include groups of dogs playing together. In most cases our guests really enjoy each other’s company and have an energetic play session. Although we thoroughly assess every dog before allowing them into group play sessions, sometimes your dog may get marked by another dog whilst playing. While we always take all reasonable precautions and thoroughly assess every dog before allowing them into group play sessions, we can only accept dogs at the dog owner’s own risk.
  • We will refuse acceptance of any dogs that are unwell or cause a risk to other guests

Expectations From You

  • Complete ‘Dog Details’ records are up to date before arrival by one of the following means
    • Customer updates ‘Dog Details’ online via their account
    • Customer telephones one day prior to arrival and provides information over the telephone
    • Full information provided by email discussions
  • It is highly recommended that dogs owners provide their own pet insurance for the duration of the stay, as the dogs owners will be responsible for any Veterinary fees incurred during the stay.
  • If using our PET TAXI service you must ensure that your dog is in good health and does not get stressed or ill whilst traveling.
  • Royvon Dog Training Schools reserve the right to take any action they see fit if the dog is not collected after 2 weeks of the requested departure date. (Unless the departure date has been extended by confirmation in writing).

Deposits

  • 25% deposit is required to secure reservations
  • Deposits are non refundable or transferable but at the business owner’s discretion the deposit can be transferred as store credit in some cases
  • Reservations are sometimes accepted without a deposit but this is dependant on the demand for certain accommodations
  • Any unsecured reservation is at risk of being cancelled by us if another customer is able to secure their reservation. We would try to give you advance notice before your reservation is cancelled but this is cannot be guaranteed

Costs / Payments

  • Charges are per day, the day of arrival is charged no matter on the time of arrival. The departure day isn’t charged if you collect before 11am. After 11am a £12.00 late-checkout charge is applied automatically.
  • Balance payments are due before arrival date and guests cannot be checked-in without full payment.
  • Some customers of VIP status have permission showing on their account due to the long term relationship so that they can pay on their dogs departure. If unsure please ask reception and they will advise you if you have VIP status.
  • Cancellations within 72 hours of arrival date – Full payment is due
  • Full payment for whole period is due prior to arrival
  • No refund will be given for cancellation of reservations.
  • We do not offer refunds but at the business owner’s discretion payments can sometimes be transferred to store credit .
  • Refunds will be paid in the event a mistake has taken place, we will be happy to refund as soon as error is reported. In the rare event a mistake has happened the refund is usually back in the customer bank within a few days
  • All customers will be charged a supplement for Christmas Day and New Years Day.

Store Credit

  • Deposits may occasionally be transferred to a future reservation at the discretion of the business owner.
  • Unused Store credit will be removed and forfeited after 6 months

Vaccination Records

  • Current proof of vaccinations must be displayed by the customer, guests cannot be checked-in without proof of vaccinations
    • In advance via the ‘Dogs Details’ part of each customer’s account
    • Emailed image
    • Photocopy of vaccination records on check-in
  • Vaccination Requirements
    • Booster vaccination having taken place within the last 12 months and signed off by a qualified Veterinary Surgeon. The certificate must show the booster having been administered as part of a course of vaccinations. Dog Vaccinations must safeguard against the following diseases: Distemper, Parvovirus, Hepatitis, Leptospirosis, and Parainfluenza.
    • Current Kennel Cough (Infectious Tracheobronchitis) vaccination. We would recommend that your dog have this at least 2 weeks prior to the arrival at kennels, but we must insist that it is administered a minimum of 3 days before arrival. This is NOT part of your annual booster vaccination. If you are in any doubt, Kennel Cough vaccines can be identified on your vaccination card/certificate as ‘Intrac’ (which lasts for 6 months) or ‘Nobivac KC’ (which lasts for 12 months).

Boarding Agreement – Admission and Check In

Guests can only arrive or depart during our facilities’ set business hours. Any out of hours check-out must be agreed in advance and will incur an additional out of hours check-out fee.

Ahead of Time

In light of the Covid-19 crisis we require your dog’s details record on your account to be completely up to date at all times. We cannot accept guests without complete information.

Our Promise To You

  • We provide your dog with everything that they will need during their stay. (Food exempt). We are happy to accept a small bag with a comforter and up to 3 toys. Since the Covid-19 outbreak for the safety of our team members we no longer accept beds or bedding. It’s not uncommon for our guests to damage their toys or belongings when away from home so on occasions we are unable to return the items left.
  • Your dog’s feeding and body weight will be closely monitored and the information will be available to you on request. If your dog refuses to eat its normal food while in our care we will try to tempt him using high-value foods such as wet food, chicken, tuna, etc (applicable charges for buying special food will be added to your account). It is your responsibility to advise of any allergies / food intolerances / stomach sensitivities via your dog’s records in your account.
  • Royvon will be responsible for providing proper care to your dog throughout their stay at our Dog Facility. While we will do all we can to alleviate kennel stress we cannot be held responsible for any health concerns that arise due to stress. We will contact you or your emergency contact to advise if we feel your dog isn’t suited to the kennel environment and is being affected by stress. We offer a free taster session to allow your dog to be tested in our environment beforehand and would always recommend you book a taster session to assess how your dog handles the environment before booking a longer stay.
  • We prefer to utilise all the locations available to us in order to train or exercise your dog for optimum enrichment purposes, these locations include off site locations. We will always use the utmost care for your dog to ensure its safety and wellbeing. Please advise us in writing if you do not wish for this to happen and training and exercise will take place purely onsite.
  • Our most popular service for guests that are suitable are our group play sessions which include groups of dogs playing together. In most cases our guests really enjoy each other’s company and have an energetic play session. Although we thoroughly assess every dog before allowing them into group play sessions, sometimes your dog may get marked by another dog whilst playing. While we always take all reasonable precautions and thoroughly assess every dog before allowing them into group play sessions, we can only accept dogs at the dog owner’s own risk.
  • We will refuse acceptance of any dogs that are unwell or cause a risk to other guests

Expectations From You

  • Complete ‘Dog Details’ records are up to date before arrival by one of the following means
    • Customer updates ‘Dog Details’ online via their account
    • Customer telephones one day prior to arrival and provides information over the telephone
    • Full information provided by email discussions
  • It is highly recommended that dogs owners provide their own pet insurance for the duration of the stay, as the dogs owners will be responsible for any Veterinary fees incurred during the stay.
  • If using our PET TAXI service you must ensure that your dog is in good health and does not get stressed or ill whilst traveling.
  • Royvon Dog Training Schools reserve the right to take any action they see fit if the dog is not collected after 2 weeks of the requested departure date. (Unless the departure date has been extended by confirmation in writing).

Deposits

  • 25% deposit is required to secure reservations
  • Deposits are non refundable or transferable but at the business owner’s discretion the deposit can be transferred as store credit in some cases
  • Reservations are sometimes accepted without a deposit but this is dependant on the demand for certain accommodations
  • Any unsecured reservation is at risk of being cancelled by us if another customer is able to secure their reservation. We would try to give you advance notice before your reservation is cancelled but this is cannot be guaranteed

Costs / Payments

  • Charges are per day, the day of arrival is charged no matter on the time of arrival. The departure day isn’t charged if you collect before 11am. After 11am a £12.00 late-checkout charge is applied automatically.
  • Balance payments are due before arrival date and guests cannot be checked-in without full payment.
  • Some customers of VIP status have permission showing on their account due to the long term relationship so that they can pay on their dogs departure. If unsure please ask reception and they will advise you if you have VIP status.
  • Cancellations within 72 hours of arrival date – Full payment is due
  • Full payment for whole period is due prior to arrival
  • No refund will be given for cancellation of reservations.
  • We do not offer refunds but at the business owner’s discretion payments can sometimes be transferred to store credit .
  • Refunds will be paid in the event a mistake has taken place, we will be happy to refund as soon as error is reported. In the rare event a mistake has happened the refund is usually back in the customer bank within a few days
  • All customers will be charged a supplement for Christmas Day and New Years Day.

Store Credit

  • Deposits may occasionally be transferred to a future reservation at the discretion of the business owner.
  • Unused Store credit will be removed and forfeited after 6 months

Vaccination Records

  • Current proof of vaccinations must be displayed by the customer, guests cannot be checked-in without proof of vaccinations
    • In advance via the ‘Dogs Details’ part of each customer’s account
    • Emailed image
    • Photocopy of vaccination records on check-in
  • Vaccination Requirements
    • Booster vaccination having taken place within the last 12 months and signed off by a qualified Veterinary Surgeon. The certificate must show the booster having been administered as part of a course of vaccinations. Dog Vaccinations must safeguard against the following diseases: Distemper, Parvovirus, Hepatitis, Leptospirosis, and Parainfluenza.
    • Current Kennel Cough (Infectious Tracheobronchitis) vaccination. We would recommend that your dog have this at least 2 weeks prior to the arrival at kennels, but we must insist that it is administered a minimum of 3 days before arrival. This is NOT part of your annual booster vaccination. If you are in any doubt, Kennel Cough vaccines can be identified on your vaccination card/certificate as ‘Intrac’ (which lasts for 6 months) or ‘Nobivac KC’ (which lasts for 12 months).

Appointment Agreement

Proof of vaccination is required before any appointment takes place on Royvon’s premises. When you arrive for your appointment we will ask to see your pet’s vaccination record certificate. This must show a booster vaccination having taken place within the last 12 months and signed off by a qualified Veterinary Surgeon. The certificate must show the booster having been administered as part of a course of vaccinations. Dog Vaccinations must safeguard against the following diseases: Distemper, Parvovirus, Hepatitis, Leptospirosis, and Parainfluenza.

All appointments are required to be booked online via our website

Appointment value less than £35

Once an appointment has been confirmed we are unable to agree to any amendments. Transferring of appointments or refunds will not be permitted.

Appointment values £35 or higher

If the value of your appointment exceeds £35 we may agree to one amendment, providing you give us at least 24 hours notice. Requests to amend an appointment must be made in writing, outlining the reason for the request. A decision will be made based on individual circumstances, and you will be advised if your request is successful.

We are unable to provide refunds under any circumstances.