Terms and Conditions

For transparency, we have a clear payment and refund policy. While we will always try to help dogs and their owners by being flexible, this policy allows us to continue to run the business and ensure that we don’t turn away dogs unnecessarily.

Payments

Payment is required in full at the time of reservation to confirm your booking. If payment is not released within 48 hours, your space will be released so that it is free for someone else that needs it. 

Payment must be made via your account on the Royvon website or through the Gingr app. 

Please do not arrive at Royvon without having your full balance paid as we will not be able to accept your dog.

Cancellations and Refunds

If you need to cancel your booking and give notice of 30 calendar days before the start of your stay, or more, we will refund 100% of your booking payment.

If you need to cancel your booking and give notice of 20-30 calendar days before the start of your stay, or more, we will refund 75% of your booking payment.

If you need to cancel your booking and give notice of 10-20 calendar days before the start of your stay, or more, we will refund 50% of your booking payment.

Bookings canceled less than 10 days before the start of the stay will unfortunately no tbe due any refund. If you have to cancel owing to a positive covid test, we will move your balance to store credit to be used next time.

Out of hours surcharge

Guests can only arrive or depart during our facilities’ set business hours. Any out of hours check-out must be agreed in advance and will incur an additional out of hours check-out fee. 

Vaccinations

All dogs must be vaccinated to visit or stay at Royvon. 

This should include all vaccinations relevant to their age, as recommended by your vet, as well as kennel cough vaccination. A clear image of the vaccination should be uploaded into your Gingr account via the Royvon website or app so that the latest information is always on file and dates cover the duration of any stay at Royvon. This should show:

Booster vaccination having taken place within the last 12 months and signed off by a qualified veterinary surgeon. The certificate must show the booster having been administered as part of a course of vaccinations. Dog vaccinations must safeguard against the following diseases: Distemper, Parvovirus, Hepatitis, Leptospirosis and Parainfluenza. 

Current kennel cough (Infectious Tracheobronchitis) vaccination. We would recommend that your dog have this at least 2 weeks prior to the arrival at kennels, but we must insist that it is administered a minimum of 3 days before arrival. This is NOT part of their annual booster vaccination. If you are in any doubt, kennel cough vaccines can be identified on your vaccination card / certificate as ‘Interac’ (which lasts for 6 months) or ‘Novbivac KC’ (which lasts for 12 months).

Get in touch with us

Contact our friendly team today for more information about our dog training and boarding services at our Esher site. We offer a range of dog training programmes including puppy training and tailor training to your dog’s individual needs.

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