Supporting our customers

OUR TEAMS AND OUR COMMUNITY

COVID-19 POLICIES

We all find ourselves in a very challenging situation that is affecting all of our lives. This page is designed to communicate our current policies and plans to our customers, so that they can make informed decisions on what actions to take in terms of their travel and the care and wellbeing of themselves and their dogs.

WHILST YOU SUPPORT OTHERS, WE’LL SUPPORT YOUR DOGS!

We’ve seen some amazing examples of communities coming together to help each other wherever they can. At Royvon, we want to be a part of this, and offer our help to those who need it most.

We are offering to lessen the load with FREE boarding care for the dogs of health care workers during the Covid-19 crisis. We want to help as many healthcare workers as possible to go to work and support the community during this difficult time.

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CONTACT POLICY

WHAT WE ARE DOING

We are taking enhanced measures to minimise any risk of infection and to keep our Customers, Guests, and Employees safe. We look forward to welcoming your dog to Royvon and providing a high level of care as you would expect.

Our priority is for the health of all of the dogs in our care and our teams. There has been speculation that a pet dog in Hong Kong tested positive for this virus but the World Health Organisation has now stated “at present, there is no evidence to that companion animals/pets. Such as dogs or cats can be infected with the new Corona Virus. At Royvon, we will continue to monitor the situation closely, and as always, should a dog show any symptoms of illness , urgent veterinary treatment will be sought.

WOOF, WOOF, WOOF

CURRENT PLANNING FOR THE EXPECTED ESCALATION

As we are now in containment stage, we are following government advice and taking the following steps for collection and delivery of our guests at our facility.

We are working hard to keep all of our staff and customers safe. This includes:-

  • Social distancing
  • Team members collecting and delivering your dogs to your vehicle
  • Only accepting reservation requests remotely via phone or online
  • Only accepting payments online
  • Cancelling all classes and training sessions.

We always (and will continue to) make every effort to maintain a clean environment for our clients and our staff.

INCREASING AVAILABILITY FOR HOME

COLLECTION & DELIVERY

DOOR TO DOOR COLLECTION OR DELIVERY

Due to the higher than usual demand for this service we have been able to increase our availability so we can support more customers.

In order to help the current circumstances we are offering this service at a reduced rate so that more customers can easily access this service. Please contact our reception for a quotation and we will be happy to provide one for you.

SUPPORTING OUR TEAMS

THROUGH THIS CRISIS

KEEPING OUR TEAM SAFE

Our Team is aware of the precautions needed to keep themselves as safe as possible at work and in general day to day life. As a responsible employer, we are also looking at ways to minimise their contact with our customers.

We are accepting boarding and training reservations based on possible reduced staffing should any of our team members become ill and not on our capacity based on the number of accommodation units we have available. Therefore the number of dogs we can accept over the coming weeks is reduced.

IF YOU HAVE ANY SPECIFIC QUESTIONS THEN PLEASE, JUST ASK US.

PLEASE CONTACT US FOR ALL ENQUIRES.

 

Esher

Surrey

Portsmouth Road, Esher, Surrey, KT10 9AW

0208 819 7374

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Rugby

Warwickshire

Stave Hall Farm, Fosse Way, Nr Monks Kirby, CV23 0RL

01788 524454

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Merthyr Tydfil

South Wales

Incline Top, Merthyr Tydfil, South Wales, CF47 0TJ

01685 848144

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