Voted #1 Dog Boarding in Surrey
KENNEL OF THE YEAR 2023
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Words From Happy Owners
2000+ Reviews Across All Platforms!
It was our springer Henry’s first playday at Royvon today (7th Feb) and we have come away so relived and happy. All the staff from the receptionist to the dog handlers have been so patient and amazing with Henry and his character. Can’t thank them enough and will see them in a couple of weeks for more visits and a stay. Thank you.
Response from the owner: Hi Francesca,Thank you so much for your lovely review! We’re absolutely delighted to hear that Henry’s first Playday at Royvon was such a positive experience for both him and you. Our team truly values taking the time to get to know each dog’s unique character, and it means the world to us to hear that you felt supported and reassured.We appreciate you trusting us with Henry’s care, and we can’t wait to welcome him back for more fun and his upcoming stay! Your kind words really make a difference to our team, and we’ll be sure to share them with everyone who helped make Henry’s visit special.See you both again soon!Best wishes,The Royvon Team 🐶💙
Home away from home for our pup for sure. The staff are incredibly helpful and caring.....it really shows. We feel comfortable and have had great experiences. The daily emailed update whilst away is a helpful way of Royvon keeping us up to date whilst we are away. Thank you to the team - Mezmo loves you and so do we!
Response from the owner: Dear Anu,Thank you so much for your wonderful review! It truly means the world to us to hear that Royvon feels like a home away from home for Mezmo. Our team is dedicated to providing a loving, caring, and supportive environment for every pup, and knowing that this shines through in your experience is incredibly rewarding.We’re so pleased that our daily email updates help keep you connected while you’re away—your peace of mind is so important to us. Mezmo is an absolute joy, and we all love having him here! The whole team will be thrilled to hear how much you appreciate them.Thank you for choosing Royvon and for being part of our extended family. We can’t wait to welcome Mezmo back next month for more fun, love, and cuddles!With gratitude,The Royvon Team ❤️🐾
This was our dog’s first time to stay in kennels. She stayed for an overnight evaluation. She settled very well. Richard kept us updated with photos and an enhancement report. Nansi looked very happy in the photos. We have no qualms about further stays at Royvon Merthyr Tydfil.
Our two dogs have just completed a three week residential training programme at Royvon with their two wonderful and experienced trainers, Romeo and Kelsey.We were experiencing difficulties when walking both dogs on the lead and both had become protective, reactive and nervous of other people and sometimes dogs, making our walks difficult and stressful.Well what can I say, the improvement we have seen in both dogs is brilliant, they are more confident and focused now and their reactivity levels have dropped significantly. We have some additional 1:1 training sessions to complete over the next few weeks to ensure that we can keep up the training.During the training programme, Romeo and Kelsey sent us video updates of the dog’s progress, enabling us to see how they were getting on and responding to the training. This was invaluable to us.In addition, the team at Royvon took really good care of both dogs and we received reports on how they were settling in/getting on during their group playtime and time spent in kennels, plus daily photo updates.I wouldn’t hesitate to board our dogs at Royvon again, we were very happy with the dogs care.Thank you to Romeo, Kelsey and the rest of the team at Royvon!
My dog Reggie attended royvons 3 week residential programme; he struggled with over excitement when he sees other dogs and people on lead, he had no focus on me out on walks at all, I struggled to walk him and would avoid busy places, he had lack of impulse control. it was having a real impact on my confidence and walks was not enjoyable as it was so overwhelming for me and Reggie. I knew I needed some extra help and that's when I came across Royvon, the reviews were amazing and after reading up and finding out more about royvon, I took the decision to go ahead and enrol Reggie for the 3 weeks programme. This was a difficult decision as me and Reggie had never been apart for that long and I was so worried about leaving him ( I had nothing to worry about as they was amazing ) I was told that Romeo would be our trainer and I was excited about this as I had read a lot about Romeo and was actually hoping to get matched with him as he has experience with large dogs. From when I dropped Reggie off the reception team was so welcoming they talked me through everything, then it was time to meet Romeo who was amazing with Reggie right from the start, we had a chat about what I wanted him to work on with Reggie and I could see how much he loved and cared about dogs Reggie bonded with him almost instantly. Through out Reggie's stay I was kept up to date every day with pictures and training videos which made it easier with being away from him as I could see how he was every day. Romeo worked so hard with Reggie and really cared for Him.. I would highly recommend Romeo and Royvon. Reggie has come back a changed dog for the better 🥰😊 we can now enjoy our walks and have a better relationship for it. Thank you so much Romeo and Royvon!
Amazing talented team at Royvon! Cannot thank them enough for their continued help and training with the pups. Everyone has been so attentive to our dogs and have done so much to accommodate, cannot recommend Royvon enough!
Response from the owner: Thank you so much Edward for your appreciated 5 Star review of your Royvon experience 🐶
My two year old , very large, excitable, goldendoodle , Bruno, went to Royvon for three weeks while we were on holiday, as he was struggling with reactivity - mainly manifesting in lots of loud , continuous barking when we were out on walks and at home, if anything unexpected happened . I dealt with Darren initially, who owns Royvon and is amazingly reassuring and efficient and assigned us to Charlie who was to be his trainer. She was just brilliant . As well as reassuring me by being in constant communication with WhatsApps and videos, she really ‘got’ Bruno and worked with him every day doing fun games and exercises to calm him down and build his confidence. When I returned she explained so much about his issues and how I could help him continue to overcome them. She’s absolutely fantastic, so knowledgeable, intuitive, patient and kind. He’s so much better on walks, which have become a real pleasure again , and we are continuing to work with Charlie on sorting things out at home. I can’t recommend Royvon highly enough - everyone there is delightful and the trainers I met are all so brilliant , and clearly really love dogs! Thank you Royvon!
Response from the owner: Hi Anne,Thank you so much for taking the time to share your experience! Your kind words mean the world to us, and we’re so pleased to hear how much Bruno has progressed during his time at Royvon. It was a pleasure to have him with us, and we’re thrilled that his training has made such a difference in both his confidence and your enjoyment of walks together!Darren, Charlie, and the rest of the team will be delighted to hear your feedback. Charlie is truly dedicated to understanding each dog’s unique personality and needs, and it’s wonderful to hear how much her patience, knowledge, and tailored approach have helped Bruno. We know how important it is to feel reassured while your dog is in training, so we’re glad the regular updates helped keep you connected and informed throughout the process.Your feedback means so much to us as a family business, as we are always striving to improve and provide the best experience for both dogs and owners. We truly appreciate you choosing Royvon, and we look forward to continuing to support you and Bruno on this journey. Please don’t hesitate to reach out whenever you need us—we can’t wait to see you both again!Best wishes,The Royvon Team 🐾💙
This place is amazing. I have 2 4 year old sheepdogs and they have separate issues. Blue is hyperactive and scittish and likes to chase things and Jack is slightly overweight and lets Blue run around for him. They both attend Royvon for a playday on separate days and they are getting on great. The staff are brilliant and make sure they have individual plays for their needs. They keep them entertained with games to use their brains and they are exhausted when they get home.
Response from the owner: Thank you so much for your wonderful review! We truly appreciate you sharing your experience, as it helps other dog owners make the best choices for their pups.It’s fantastic to hear how well Blue and Jack are getting on at Royvon! We love that they each have their own unique personalities and needs, and our team is always committed to ensuring every dog gets the right level of engagement, whether it’s burning off energy or keeping their minds active. It’s great to know they’re enjoying their tailored playdays and going home happy (and exhausted!).Your kind words about our brilliant team mean the world to us—we’re passionate about what we do, and feedback like yours reassures us that we’re making a positive impact. Thank you for choosing Royvon, and we can’t wait to see Blue and Jack again soon!
My Doberman, Chop has just come back from the 3 week training programme with Charlie. Nothing but good to say about the whole experience and the team down there. Kept up to date every day with what’s been happening with his training/playtime with the other dogs. He’s come back a lot calmer and easier to work with with the foundations they’ve set for him
Response from the owner: Thank you so much for taking the time to leave such a lovely 5-star review about Chop’s experience with us! We’re truly grateful for your kind words, as they help other dog owners make informed decisions about the right care and training for their beloved pets.It’s wonderful to hear how happy you are with Chop’s progress after his three-week training program with Charlie. Charlie and the rest of the team will be thrilled to know their hard work has made a positive difference. Your feedback means so much to them personally, and it’s lovely to hear that the daily updates helped you feel connected to Chop’s journey.We’re so pleased to know Chop has come back calmer and easier to work with! Setting those foundations is what we’re all about, and it’s great to hear they’ve made such an impact.Thank you for choosing Royvon and trusting us with Chop’s training. We can’t wait to see you both again soon! Your feedback helps us continue to grow as a family business, ensuring we do more of what works well for our wonderful clients like you. ❤️
A literally crisis averting 3 week training intervention by Romeo and the team at Royvon. We have gone from being worried to let our puppy near our older dog for fear of "an incident" to the two of the playing together as best buddies. With the 'crisis period' over we have now engaged Romeo for a series of private training sessions for our (now 4 month old) puppy and he is making amazing progress. Absolutely 10/10.
Response from the owner: Thank you, Peter, for your fantastic review! It means so much to us to hear how Romeo and the Royvon team were able to support you and your puppy during such a challenging time. Our values of love, commitment, and respect guide everything we do, and it’s wonderful to know we could help bring harmony to your household and build that incredible bond between your puppy and older dog.Romeo will be thrilled to hear your kind words; feedback like this truly inspires our team to keep doing what we love. We’re so pleased that your puppy is continuing to thrive with the private training sessions, and we’re excited to be a part of this journey with you.Thank you for trusting us during the ‘crisis period’ and beyond. We look forward to seeing you and your puppy grow together even more and can’t wait to see what amazing progress lies ahead. Please don’t hesitate to let us know how else we can support you!
Response from the owner: Thank you for your 5 Star Review 🐶
our dog had wonderful time at Royvon 🙏
Response from the owner: Thank you so much, Markus, for your wonderful 5-star review! We're thrilled to hear that Lupa had an amazing time at Royvon. It was such a joy to see him come out of his shell and enjoy cuddles, group play, and his woodland walk. Knowing he was happy and settled makes us so proud. Your feedback means the world to us, and we’re grateful you chose Royvon for Lupa. We look forward to welcoming you both back again soon! 😊🐾
Disappointing Service for the Price: £1130 for 13 Days.£1130.43 for 13 days / £86.96 per day during Christmas Period + £120 for Shuttle to Royvon Merthyr total (£60 each way).- Our boxer lost 4.5kg during his 13 day stay with fur malting and ribs visible (34.5kg to 30kg) - he ate like he was starving when we got him home (they also returned some of the food we provided to be eaten during his stay). When I requested an update on how he was eating during his stay, they said via email that he was 'eating well'.- He had horrible breath that smelled like he'd been eating his own poo (which he has never done before).- He was walked on a slip lead repeatedly despite us asking them not to use a slip lead with him.- The base price per day (£35 or £45 per day during Peak Season) includes no toilet breaks / walks or anything apart from the kennel and an "Enrichment Report". You have to add on at least a couple of 10 minute toilet opportunities (daytime £3.20 / bedtime £8.60) or woodland walks (£10 for 20 minutes).- "Enrichment reports" consist of a few photos during the woodland walk or play/enrichment/training sessions you pay extra for - no photos of other activities / in the kennel unless you specifically request via email (e.g. we asked for a photo of him in his kennel and one of him enjoying his daily Kong we paid for (£2.70) and then received that as well). Only 1 written report was provided with the photos in 13 day stay and 1 video. When I complained via email, I did get a more detailed response on how he was getting on which was appreciated.○ At this premium price, we were expecting lots of videos and photos as well as a detailed report every day on how he was getting on and what he'd been up to, which is not the case and is not what is suggested on social media (e.g. King (Dec-24) where they show a detailed written update on how the dog is doing as well as photos).○ The walks and enrichment activities looked lovely from the pictures on the whole (apart from when he was being walked on the slip lead).- We booked one training session as well during his stay (£17) and received a 2 min video of this which looked good, but received no report or feedback otherwise on how it went / what went well / what they worked on.- We were provided with a WhatsApp number to message if we wanted more updates, but no-one ever responded to this number.Will not be booking again.
Response from the owner: Thank you for taking the time to share your feedback about Homer’s recent stay. We’re sorry to hear that your experience did not meet your expectations and appreciate the opportunity to address your concerns.Value for MoneyWe understand your concerns regarding the cost of Homer’s stay, particularly during the Christmas period. Our pricing reflects the tailored nature of our services, allowing owners to choose activities and routines that suit their dog’s needs. Homer’s schedule included a significant number of enrichment sessions and activities, which enhanced his experience but also increased the overall cost. These sessions, priced at approximately £10 per half hour, are optional, but they contributed to Homer’s high level of activity and enjoyment during his stay.Additionally, during peak periods such as Christmas, our staff are paid double or triple time to ensure we retain the best professionals in the industry. This commitment to quality staffing allows us to deliver exceptional care to all our guests, supported by our 65-year heritage and reputation. We also strive to keep supplementary charges, such as the pet taxi service (30p per mile), fair and competitive.Homer’s experience reflects the personalized care we provide. The countless images we shared with you showed him being energetic, playful, and clearly having the time of his life—whether exploring the woodlands, enjoying his Kong, or engaging in his enrichment activities. He truly made the most of his time with us.Communication and UpdatesWe acknowledge that our communication did not fully meet your expectations. While we provide an enrichment report with photos of daily activities, we do not currently offer written updates or videos for every session as part of our standard service. Based on your feedback, we are revising our messaging to ensure that all customers have clear and accurate expectations about the updates we provide.That said, we shared regular updates during Homer’s stay, including numerous photos showing his activities and well-being. For example, one of the updates included:“I wanted to reassure you that Homer is doing wonderfully. Richard mentioned how much he enjoys his Kong, and I know you’ve already seen pictures of him savoring it. He’s also been having a great time exploring the woodlands, taking in the scents and surroundings, and bouncing around during his play sessions. Andrea, our manager, shared that he’s one of the most settled dogs we’ve had—so relaxed and loving his enrichment activities.”At the end of Homer’s stay, we sent a final update from Andrea, highlighting the love and care he received:“We are very sad to see Homer go tomorrow. I have bathed him today, cleaned his eyes, and applied paw and nose balm on him. He had loads of kisses during his bath. I will miss him very much. He is such a character—so sweet and loving. Thank you for trusting us with his care; I can assure you he was very loved and had loads of fun.”While these updates reflected Homer’s well-being and enjoyment, we understand they did not align with the level of communication you expected. We are committed to improving our processes to better meet customer needs.Homer’s Well-BeingHomer is a delightful dog, and it was a pleasure to care for him. His weight loss was due to his increased activity levels, which we carefully monitored. His feeding routine was tailored to prevent bloat, a precaution particularly important for Boxers. The images we shared during his stay show how much he enjoyed his activities and the care he received from our team.Commitment to ImprovementYour feedback has prompted us to make several improvements:We will update our messaging to set clearer expectations for communication and updates.We will review our internal processes to ensure all customer instructions and feedback are acted on promptly.We will continue to focus on balancing affordability with the high-quality care our guests deserve.
I would absolutely recommend Royvon for residential training. My partner and I sent our 16 month German shepherd, Nova, to the 3-week board and train at Royvon to help us continue progress on some of Nova’s behaviours we have had challenges with changing such as over excitement around other dogs and new environments and a lack of engagement with us in these situations. This also served as boarding for us whilst we were on holiday for a week. Nova is super friendly which makes it difficult to take her places as her over excitement can easily make other dogs nervous and put us in a tough situation handling her. We were nervous to send Nova to a board and train as she has never been away from us this long and we were not sure how she would get on in the kennels, but the staff at Royvon, and our trainer Charlie, quickly put us at ease through a 121 consultation and a tester night in the kennels. We looked at a few other board and trains and Royvon was the clear choice. Not only did Charlie work with us to understand our real trouble areas with Nova, but she created a training plan catered to Nova and our needs. We got so many videos walking us through the training and what it targeted that we were able to follow along the three weeks and really see progress and understand what we would need to do to continue the training with Nova once she was back with us. Outside of the training videos, we got daily updates and photos from the care staff showing us Novas play sessions and letting us know how she was getting on. We loved seeing Nova have play sessions with staff and other dogs staying there making us feel at ease that she was having fun as well and being well taken care of. After the 3-weeks we had a 2-hour handover with Charlie where she walked us through what was covered and had us run through drills so we felt ready to carry on all the hard work she put in. It’s only been a few days since we picked Nova up, but we can already see the difference in her engagement with us during our training sessions and her ability to relax indoors. We’re so excited to see continued progress with everything Charlie has showed us and keep working on her training at home and in our local environments. Although she still has a ways to go, we already feel so much more positive and confident that we will get to our desired goals and we have been having lots of fun with working with Nova! Looking forward to our follow-up sessions and we will definitely consider the other services Royvon offers as we know Nova is in great hands! Thanks to Charlie and whole team for everything.
Response from the owner: Thank you so much, Nicole, for your wonderful and detailed review! It means the world to us that you took the time to share your experience and recommend Royvon for residential training. Reviews like yours truly help other dog owners make the best decisions for their beloved companions.We’re so glad that Nova’s 3-week board and train with Charlie was a positive and confidence-building journey for both Nova and your family. Our values of love, commitment, and respect are at the heart of everything we do, and it’s so rewarding to hear how our team was able to make you feel at ease from the start, especially with your initial concerns about boarding Nova for the first time.Charlie will be thrilled to hear your kind words about the customized training plan and how it’s already making a noticeable difference in Nova’s behavior and engagement. She and the team put so much care into providing daily updates, videos, and ensuring every dog feels loved and supported during their stay—it’s wonderful to know this made a real impact for you. Nova’s progress is a testament to your dedication as owners and the amazing bond you share with her.It’s exciting to hear how Nova has already begun to shine in her training at home, and we’re confident you’ll continue to achieve your goals with her. We can’t wait to see you at the follow-up sessions and are delighted to hear you’ll consider more of Royvon’s services in the future. Than