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Words From Happy Owners
2000+ Reviews Across All Platforms!
Absolutely Outstanding Dog Trainer – Highly Recommend Romeo!
We’ve had the pleasure of working with Romeo to train our dog, Rio. From the very first session, Romeo demonstrated not only incredible knowledge and professionalism but also a deep understanding of canine behaviour and a true love for dogs.
Romeo’s approach is both compassionate and effective. He tailored each session to Rio’s specific needs and personality, and the progress we’ve seen has been amazing. Whether it was basic obedience, leash training, or managing some of Rio’s more challenging behaviours, Romeo provided clear guidance and practical techniques that actually work.
We’ve seen a huge improvement in Rio’s behaviour and confidence, and we now feel much more confident as dog owners too. If you’re looking for a knowledgeable, kind, and truly dedicated dog trainer, Romeo is the one. Thank you, Romeo, for everything you’ve done for Rio.
We’ve had the pleasure of working with Romeo to train our dog, Rio. From the very first session, Romeo demonstrated not only incredible knowledge and professionalism but also a deep understanding of canine behaviour and a true love for dogs.
Romeo’s approach is both compassionate and effective. He tailored each session to Rio’s specific needs and personality, and the progress we’ve seen has been amazing. Whether it was basic obedience, leash training, or managing some of Rio’s more challenging behaviours, Romeo provided clear guidance and practical techniques that actually work.
We’ve seen a huge improvement in Rio’s behaviour and confidence, and we now feel much more confident as dog owners too. If you’re looking for a knowledgeable, kind, and truly dedicated dog trainer, Romeo is the one. Thank you, Romeo, for everything you’ve done for Rio.
Romeo has been incredible with my two rescue pups.The transformation has been incredible and they absolutely adore him! Having a reactive dog can be soul destroying- but Romeo has taken the time to train me as much as the dogs, taking into account what I want, my schedule and giving me tools that have increased my confidence in handling two energetic dogs. And the rest of team Royvon have been brilliant - making myself and the dogs feel at home (including in the office- pictured). It’s a process, but I have gone from being overwhelmed, terrified (after someone threatened to shoot my dogs because they barked at him) and alone, to feeling supported and more confident with every session.
Response from the owner:Dear Becky,
Thank you so much for taking the time to share your journey — your words will mean the world to other dog owners facing similar challenges, and they truly help people make informed decisions about what’s right for their own dogs.
Your story captures everything we stand for at Royvon: love, commitment, and respect. We're so proud to hear about the incredible transformation your two rescue pups have made with Romeo. He’ll be absolutely thrilled to know how much his support has meant to you — both in building your dogs’ confidence and in empowering you as a handler. The fact that they adore him is the best kind of endorsement!
It also means a great deal to us that you felt welcomed and supported by the rest of the Royvon team. Creating a safe, caring space — whether it’s on the training field or in the office — is something we value deeply, and it’s lovely to hear that you and the pups felt truly at home with us.
We’re so grateful that you chose Royvon to be part of your journey. Knowing that we've helped shift you from feeling overwhelmed and alone to empowered and supported is exactly why we do what we do. As a family business, we’re always looking to improve — doing more of what brings positive change, and less of what doesn’t. Your feedback is an essential part of that mission.
We can't wait to welcome you and your dogs back again soon — the office gang will be ready with cuddles!
Warmest regards,
The Royvon Team 🐾
We brought our Female French Bully to Royvon for training when she was 9 months old. We were having real difficulty finding the right match and felt our pup needed serious engagement as opposed to a dog walker /someone less qualified so we turned to the Pros! Orphy was immediately taken with Charlie who trained and looked after her for 3 weeks straight. It was very hard to leave her knowing we wouldn’t see her for nearly a month but Charlie was warm and kind and the office staff were thoughtful and supportive as I blubbed in the parking lot! Charlie and Orphy worked together to such a high standard and the office staff kept us updated on Orphy’s welfare while Charlie sent messages and photos/videos of Orphy’s training progress every couple of days which we really appreciated! Orphy came back to us a much less anxious and agitated puppy who clearly learned a lot and continues to retain the information/commands.
When we went back for our top up session, Orphy was super excited to drive through the gates and could not wait to get out of the car! We did about an hour with Charlie, going over techniques to keep Orphy interested and help us with her ongoing training while she’s at home. The refresher appointments are a nice touch and definitely worthwhile!
We absolutely recommend Royvon and are so grateful to have found them!
When we went back for our top up session, Orphy was super excited to drive through the gates and could not wait to get out of the car! We did about an hour with Charlie, going over techniques to keep Orphy interested and help us with her ongoing training while she’s at home. The refresher appointments are a nice touch and definitely worthwhile!
We absolutely recommend Royvon and are so grateful to have found them!
Response from the owner:Dear Jenna,
Thank you so much for taking the time to share your experience — it means the world to us! Reviews like yours not only help other dog owners feel confident in making the best choices for their pups, but they also remind us why we do what we do.
We're thrilled to hear that Orphy connected so well with Charlie — he will be absolutely delighted to know that his care, kindness, and commitment made such a lasting impact on both you and your lovely Frenchie. Charlie takes great pride in developing strong bonds with the dogs he trains, and feedback like yours really does mean a lot to him personally.
It’s always hard saying goodbye, even temporarily, so we’re especially touched that you felt supported by our office team during that emotional drop-off. Love, commitment, and respect are at the heart of everything we do, and it’s wonderful to know those values came through clearly during your experience with us.
Knowing Orphy returned to you a calmer, more confident pup — and that she was so excited to come back for her refresher — is the greatest reward we could ask for. We’re so pleased you found the follow-up session with Charlie helpful, and we agree: keeping training fresh at home is such an important part of long-term success.
Thank you for choosing Royvon, Jenna. We truly appreciate your trust in us, and we can't wait to welcome you and Orphy back again soon! Your feedback helps us continue growing as a family business — doing more of what works well, and always striving to make each experience better than the last.
Warmest wishes,
The Royvon Team 🐾
Loosing my confidence with my beautiful German Shepherd due to my neighbour telling me to get rid of him was devastating. My son and I searched the country for the right place to get some help. Royvon became our top choice from reviews and awards. I didn’t really know what to expect and certainly didn’t expect my German Shepherd to last a night in kennels having never been away from home before. The first assessment with Romeo immediately instilled confidence and the most amazing sense of relief. In fact I couldn’t believe it was my dog on the assessment! We left filled with positivity and excited that Apollo would spend three weeks at Royvon with a great team who really care. Romeo is so committed to his role and this is shown in every aspect of Apollo’s training and in keeping us informed. We received daily updates, by video twice a day and by photos as updates. I never once felt I needed to call, even though I knew I could. Romeo was confident from the outset that Apollo would be fine in the kennels and well looked after and integrated. Romeo a magnificent dog whisperer bonded with Apollo immediately. I loved watching Apollo’s progress and seeing him so engaged and happy. As the weeks went by I missed this massive part of my life but my confidence was growing too as I watched how Apollo learned new behaviours. It was amazing picking Apollo up and taking part in a very important 2 hour hand over. I, like Apollo, listened to everything Romeo said. We are also looking forward to another follow up session next week. After our first night back at home we received a lovely message from Romeo checking in on Apollo and some friendly advice. Romeo quite obviously has a very special gift that he couples with incredibly dedicated work. 🙏thank you Romeo you have changed our lives. Thank you to the team at Royvon, your kindness, calmness and care is evident in all you are doing. I never thought any of this was possible and how grateful I am that it is. Thank you. Zofia and Apollo.
Response from the owner:Dear Zofia,
Thank you so much for your deeply moving review and for taking the time to share your experience—feedback like yours means the world to us and truly helps other dog owners across the UK make informed, confident decisions for their own beloved companions.
We are in awe of the dedication you showed in travelling across the country to ensure Apollo received the care and support he needed. That level of love and commitment is something we cherish deeply at Royvon, and we are honoured you chose to trust us with Apollo’s journey.
Your words about your experience with Romeo are especially touching. He will be overjoyed to hear how much his support meant to you and how much of an impact he’s had on your lives. His commitment, empathy, and natural connection with dogs like Apollo are a testament to everything we believe in at Royvon—love, commitment, and respect for every individual dog and their family.
We’re so proud of Apollo’s progress and of the confidence you’ve regained as a result. Watching that transformation and being a part of your journey is exactly why we do what we do. Thank you for noticing the small things too—the regular updates, the calm and care from our team, the follow-up contact—all of this is part of our ongoing effort to continuously improve and offer a service that truly makes a difference.
We can’t wait to welcome you and Apollo back for your follow-up session and in the future. Until then, please know how grateful we are that you entrusted us with Apollo’s care. It’s been a joy to support you both.
With warmest wishes,
The Royvon Family 🐾
Disappointed and Concerned – Not What I Was Promised
I chose Royvon for dog training because they specifically told me they use positive reinforcement methods, which is incredibly important to me. However, my experience was completely at odds with what they claimed.
When I arrived, one of the first things they suggested was putting a grot (prong) collar on my dog – something I never would have agreed to had I known that was part of their approach. Despite my hesitation, they eventually fitted it and proceeded to “train” him by pulling him around and choking him. There was nothing positive or kind about the methods I witnessed.
I had planned to board my dog here for three weeks of training, but after seeing how they handled him in just one session, I cancelled immediately. I honestly dread to think what three weeks of that kind of treatment would have done to my dog.
Please be mindful when trusting companies that say they use positive reinforcement – unfortunately, in my experience, this was not the case with Royvon.
I chose Royvon for dog training because they specifically told me they use positive reinforcement methods, which is incredibly important to me. However, my experience was completely at odds with what they claimed.
When I arrived, one of the first things they suggested was putting a grot (prong) collar on my dog – something I never would have agreed to had I known that was part of their approach. Despite my hesitation, they eventually fitted it and proceeded to “train” him by pulling him around and choking him. There was nothing positive or kind about the methods I witnessed.
I had planned to board my dog here for three weeks of training, but after seeing how they handled him in just one session, I cancelled immediately. I honestly dread to think what three weeks of that kind of treatment would have done to my dog.
Please be mindful when trusting companies that say they use positive reinforcement – unfortunately, in my experience, this was not the case with Royvon.
Response from the owner:Response from Royvon Owner: Darren James
We take every review seriously, especially those that raise serious concerns like the one you've posted. However, we strongly believe this review is not genuine and have reported it to Google for investigation.
At Royvon, we are deeply committed to positive reinforcement training methods and do not condone or use aversive tools such as prong (grot) collars under any circumstances. If any staff member were found to breach this core value, it would be treated as a gross misconduct issue and investigated thoroughly. Our team undergoes continuous training to ensure ethical, modern, and kind practices are always upheld.
This review is not consistent with any experience recorded at our facilities and appears to misrepresent our methods in a way that is both misleading and damaging.
If you are a genuine customer, we urge you to contact us directly so we can investigate fully and resolve any misunderstanding. Transparency and the welfare of dogs in our care are our top priorities, and we are always available to discuss concerns constructively.
Thank you to the wider community for your ongoing trust in Royvon and our mission to support families and their dogs with compassion, professionalism, and integrity.
I'm so happy to see my lovely boy benefiting from the behavior modification program here. After some negative experiences in the past, I’ve never seen him so comfortable with a trainer — except for Romeo. Now, we can finally go out in public without having to avoid busy times. This photo was taken while we were enjoying a lovely brunch at a café!
Response from the owner:Hi Christine,
Thank you so much for sharing this heartwarming update — it means the world to us! We're so glad to hear that your lovely boy is thriving with the Behaviour Modification Program, and it’s truly special to know he feels so at ease with Romeo. Your kind words will mean a lot to him personally — our team takes great pride in building trusting, respectful relationships with every dog we support.
We’re especially delighted to hear that you’re both able to enjoy everyday experiences like a café brunch without worry. That’s exactly the kind of transformation we hope for — helping families enjoy life with their dogs through love, commitment, and respect.
Thank you again for choosing Royvon and for taking the time to share your journey. Your feedback not only helps other dog owners find the right path for their dogs but also helps us grow as a family business by focusing on what works best. We can’t wait to welcome you both back again soon!
Warmest wishes,
The Royvon Team 🐾
As this being my dogs first ever stay away from home I could not be more pleased with the care my very anxious cane corso received . Very calm environment and have never seen my dog so relaxed . Chloe has been an absolute Star and has built an incredible bond with Rosie in just 24 hours absolutely amazing highly highly recomend !!
Response from the owner:Dear Sophie,
Thank you so much for your wonderful review! Your feedback means the world to us—not only because it helps other dog owners like yourself feel confident in choosing what’s right for their dog, but also because it encourages us to keep doing more of what works.
We’re absolutely thrilled to hear that Rosie’s first ever stay away from home was such a positive experience. It means so much to us to know that she felt calm and relaxed in our care—especially as an anxious Cane Corso. Providing a peaceful and reassuring environment is a big part of how we show our values of love, commitment and respect to every dog who stays with us.
Chloe will be over the moon to hear your kind words. She’s incredibly passionate about building strong, trusting bonds with the dogs in her care, and knowing that she made such a meaningful connection with Rosie in such a short time will mean so much to her personally.
We truly appreciate you choosing Royvon and trusting us with Rosie’s first overnight experience. We can’t wait to welcome you both back again soon—and as a family business, your feedback helps us keep improving, so we’re very grateful for you sharing it.
Warm wishes,
The Royvon Team 🐾
Royvon took excellent care of our puppy. He is a pretty nervous dog but they had him settled and happy after the first day. Their trainer Romeo has been excellent too, we saw a big improvement in our puppy's anxiety around cars.
Response from the owner:Dear Simon,
Thank you so much for taking the time to share your positive experience—it really means a lot to us and helps other dog owners make the best decisions for their own pups.
We're thrilled to hear that your puppy settled in so quickly, especially as he’s a bit on the nervous side. Creating a safe, loving environment where dogs feel respected and cared for is at the heart of everything we do at Royvon, so your feedback truly affirms our values of love, commitment, and respect.
Romeo will be especially pleased to hear that his work made such a noticeable difference in your puppy’s confidence around cars—that kind of progress is exactly what we strive for! Feedback like yours encourages our trainers and whole team to keep doing more of what works well and to always keep improving.
We’re so grateful that you chose Royvon, and we can’t wait to welcome you and your puppy back again soon.
Warm regards,
The Royvon Team 🐾
Well what can I say? What I can say is the professionalism of Alize the dog trainer is second to none. I have had much more success with this young lady than all the other trainers put together. My dog couldn't go within a mile of other dogs, but after only 5 to 6 one hour training with Alize and he is ignoring other dogs. i an now walk him where other dogs may be. I sat and had a coffee last week for the first time without him going ballistic on the sight of other dogs. I spent over £2,000 getting him trained for a full 2 month in Devon. Alize done more in a handful of 1 hour sessions than they done in 2 months. If your looking for a trainer that actually cares about animals, a facility that is well equipped top board dogs. My dog is living proof, that with the correct trainer they can change for the better. Then please give Royvon a try, you can thank me later.
Response from the owner:Dear Kevin,
Thank you so much for your incredible review—it honestly means the world to us! We’re so pleased to hear about the transformation you’ve seen in your dog, and your kind words will truly help other owners make informed decisions about what’s right for their dogs too. Your story is a powerful reminder of the love, commitment, and respect we aim to bring to every training journey here at Royvon.
Alizé will be absolutely over the moon to read this. She puts her heart into everything she does, and knowing the positive impact she’s had on both you and your dog will mean so much to her personally. We’re so proud to have her on the team and thrilled that her training approach has been so effective for your dog—especially after everything you tried previously. To hear you’re now enjoying coffee outings without stress is just amazing!
We did notice that your review was posted under Royvon Esher, but as you’ve been working with Alizé at Royvon Playhouse (Bridgend), it would be fantastic if you could copy your review over to our Royvon Playhouse Google page too. That way, future customers looking specifically for help in Bridgend can benefit from your experience.
Thank you again for choosing Royvon—we’re so glad to have been part of your journey and we look forward to welcoming you both back very soon.
With gratitude,
The Royvon Team
I couldn’t be happier with the care my boy received at Royvon Esher. From the moment we arrived, the staff were welcoming, professional and clearly passionate about what they do.
A very special mention to Tilly who was absolutely amazing with my boy and he loved her. Tilly went above and beyond to make sure my boy felt comfortable, loved and well looked after especially as he’s very anxious.
I got regular updates, pictures and videos and could tell he was having the best time, which gave me such peace of mind while we were apart.
I highly recommend Royvon to anyone looking for a trustworthy and caring place for their furry friend.
A very special mention to Tilly who was absolutely amazing with my boy and he loved her. Tilly went above and beyond to make sure my boy felt comfortable, loved and well looked after especially as he’s very anxious.
I got regular updates, pictures and videos and could tell he was having the best time, which gave me such peace of mind while we were apart.
I highly recommend Royvon to anyone looking for a trustworthy and caring place for their furry friend.
Response from the owner:Dear Debra,
Thank you so much for taking the time to leave such a heartfelt review—it truly means the world to us. Feedback like yours helps fellow dog owners feel confident when choosing what’s best for their beloved companions, and we’re so grateful you chose Royvon Esher for your boy’s care.
We’re especially delighted to hear about your experience with Tilly. She’s an incredible part of our team, and your kind words will mean so much to her personally. At Royvon, our core values of love, commitment, and respect guide everything we do, and it’s so rewarding to know that came through in the care and attention your boy received—especially as an anxious pup who needed that extra bit of support.
It’s always our aim to provide both dogs and their owners with peace of mind, so we’re thrilled the regular updates, pictures, and videos helped you feel connected while you were apart. That’s exactly the experience we strive for.
Thank you again for your trust and for recommending Royvon—it’s an honour to be part of your dog’s journey. We can’t wait to welcome you both back again soon. Your feedback helps us continue doing more of what works and keep improving as a family business.
Warmest wishes,
The Royvon Esher Team 🐾
They have always taken fantastic care of our dog Mishka, would recommend
Response from the owner:Thank you so much, James, for your 5-star review and kind words!
We're so grateful you took the time to share your experience—every review helps fellow dog owners make the best decisions for their beloved pets. Knowing that we've consistently taken fantastic care of Mishka truly means the world to us. At Royvon, love, commitment, and respect are at the heart of everything we do, and it's always a pleasure to welcome Mishka as part of our extended family.
Thank you for choosing Royvon—we really appreciate your trust and recommendation. We can’t wait to welcome you and Mishka back again soon!
Your feedback helps us keep doing more of what works best, and as a family business, that means a lot to us. 🐾💙
We’re really pleased with the service from Royvon. Our trainer Romeo was brilliant. He helped to build our dog Buddy’s confidence and obedience on the behaviour modification programme.
We want to say a huge thank you to Romeo, Kelsey, and the entire care team at Royvon. You took amazing care of Buddy, giving daily updates of his training sessions and group plays, which really helped to put our minds at ease. Buddy has built a lovely bond with Romeo and the team, and I’m sure he will look forward to any day plays there in the future.
We want to say a huge thank you to Romeo, Kelsey, and the entire care team at Royvon. You took amazing care of Buddy, giving daily updates of his training sessions and group plays, which really helped to put our minds at ease. Buddy has built a lovely bond with Romeo and the team, and I’m sure he will look forward to any day plays there in the future.
Response from the owner:Dear BillieJo,
Thank you so much for taking the time to share your experience—it truly means the world to us! Reviews like yours help other dog owners make informed decisions about what’s best for their own dogs, and we’re so grateful for your kind words.
We're absolutely delighted to hear that you were pleased with the service and support provided during Buddy’s behaviour modification programme. Romeo will be especially touched to hear how much of a difference he made to Buddy’s confidence and obedience—your feedback will mean a great deal to him personally. Kelsey and the care team will also be thrilled to know that their efforts in looking after Buddy and keeping you informed brought you peace of mind throughout his stay.
At Royvon, everything we do is rooted in love, commitment, and respect—for both dogs and their families. Knowing that Buddy built such a strong bond with Romeo and felt happy and secure with our team shows us we’re on the right track. We always strive to do more of what works well and less of what doesn’t, and thoughtful feedback like yours helps us continuously improve as a family business.
Thank you for choosing Royvon to be part of Buddy’s journey—we truly appreciate your trust in us. We can’t wait to welcome you both back soon for day plays or any future adventures!
With heartfelt thanks,
The Royvon Team 🐾
Romeo is an excellent dog trainer with a remarkable ability to communicate with dogs. He has gone out of his way to support us in finding a new way to manage our dog that has been very rewarding for all concerned.
Response from the owner:Thank you so much, Richard, for taking the time to share your experience—it really means a lot to us and to other dog owners who are exploring what’s right for their own dog.
We’re so pleased to hear how impactful your time with Romeo has been. He truly lives our values of love, commitment, and respect in everything he does, and your kind words will mean the world to him personally. Knowing that his support has helped you discover a new, rewarding way to manage your dog is exactly why we do what we do.
Thank you for choosing Royvon—we really appreciate your trust in us, and we can’t wait to welcome you and your dog back again soon. Your feedback not only makes our day, but it also helps us keep improving as a family business by doing more of what works so well.
Through daily videos and photos we could see our dog's progress in his 3 week stay. He responded well to Romeo's training, really engaging with him and listening to him. All the staff are so friendly and helpful - particularly in the office! This has been a very good experience for us all
Response from the owner:Thank you so much for sharing your experience—it really means a lot to us as a family business! We're so pleased to hear that you found the daily videos and photos reassuring and helpful in seeing your dog's progress throughout his 3-week stay. Your kind words about Romeo’s training skills are especially appreciated—he’ll be so pleased to know the bond he built made a difference. And a big thank you as well for the shoutout to our friendly office team—they’ll be thrilled to know their support helped make your experience a positive one.
At Royvon, everything we do is guided by our values of love, commitment, and respect, and it’s wonderful to hear that this came through during your dog’s stay. We’re always striving to improve our service, so feedback like yours helps us do more of what really works.
Thank you for choosing Royvon, and we can’t wait to welcome you and your dog back again soon!
We took our young German Shepherd puppy in to Royvon for training with Kelsey and Romeo.
Jasper was extremely reactive to just about everything, including people, dogs and traffic.
Through a lot of hard work, we have made so much progress with Romeo and Kelsey. They have really gone above and beyond to try and make him more manageable, and what a difference it’s made.
He is still reactive, mainly to dogs, but he can do so much more now. As with any German Shepherd puppy, we still have lots of work to do, but we believe we now have the tools to succeed thanks to Royvon.
We will still be coming back as Jasper has built a stone bond with both of his trainers, but we thoroughly recommend Royvon for anyone struggling with a difficult dog, or just a dog that needs training!
Jasper was extremely reactive to just about everything, including people, dogs and traffic.
Through a lot of hard work, we have made so much progress with Romeo and Kelsey. They have really gone above and beyond to try and make him more manageable, and what a difference it’s made.
He is still reactive, mainly to dogs, but he can do so much more now. As with any German Shepherd puppy, we still have lots of work to do, but we believe we now have the tools to succeed thanks to Royvon.
We will still be coming back as Jasper has built a stone bond with both of his trainers, but we thoroughly recommend Royvon for anyone struggling with a difficult dog, or just a dog that needs training!
Response from the owner:Hi Charlie,
Thank you so much for taking the time to share your experience — feedback like yours truly means the world to us and helps other dog owners make confident, informed decisions about what’s best for their own pups.
We’re so pleased to hear about the progress Jasper has made with the support of Kelsey and Romeo! They’ll be thrilled to know that their dedication, patience, and love for what they do has made such a meaningful impact for you and Jasper. It’s clear you’ve put in the work too, and that commitment is such a vital part of the journey — we’re really proud of all of you.
At Royvon, our core values of love, commitment, and respect are at the heart of everything we do, and it’s incredibly rewarding to see those reflected in Jasper’s transformation. It’s brilliant to hear that you now feel empowered with the tools to continue the journey confidently.
We’re honoured that you’ve chosen Royvon, and we can’t wait to welcome Jasper back soon — we know how much his bond with Kelsey and Romeo means to him (and to them too!). As a family business, we’re always working to improve by doing more of what works well, so your feedback is incredibly valuable to us.
See you and Jasper again soon!
Warm wishes,
The Royvon Team 🐾
Our pup went for a confidence stay, and not only did he have a great time, but they also instilled confidence in us with how ofter they checked in with us, the care for Ted and the detailed report and photos - We cant thank the team enough x
Response from the owner:Hi Amy,
Thank you so much for your lovely review! It means the world to us that you took the time to share your experience, and your feedback will really help other dog owners decide what’s best for their own pups.
We’re thrilled to hear that Ted had a great time during his Confidence Stay, and just as importantly, that you felt confident and reassured throughout. That’s exactly what this service is all about—giving both dogs and their families peace of mind. At Royvon, we understand how hard it can be to leave your dog, so these stays are carefully designed to build trust, create positive experiences, and help Royvon become a true home from home for dogs when their parents need to travel or work.
We really appreciate your kind words about the regular updates, care, and detailed reports. The team puts their heart into everything they do, and knowing that you felt supported makes all the difference to them personally.
Thank you again for choosing Royvon, Amy. We can’t wait to welcome you and Ted back soon—and we’ll be ready with more love, commitment, and tail wags when you do! 💙
Warm wishes,
The Royvon Team
Royvon has been a wonderful find for us and we would thoroughly recommend.
The choice of services available makes boarding here a seamless home away from home experience for our Labrador, Dune. The staff are friendly, welcoming and professional and our dog is always very well looked after. The daily updates and photos alongside Royvon's insta posts give us the confidence to leave our furry family member in their capable hands.
The choice of services available makes boarding here a seamless home away from home experience for our Labrador, Dune. The staff are friendly, welcoming and professional and our dog is always very well looked after. The daily updates and photos alongside Royvon's insta posts give us the confidence to leave our furry family member in their capable hands.
Response from the owner:Thank you so much, Deborah, for your lovely review and for being such a valued part of the Royvon family! It means the world to us that you've taken the time to share your experience — feedback like yours really helps other dog owners decide what’s best for their furry companions.
Dune is such a joy to care for — her sweet nature makes her a favourite among our team! We're so glad to hear that our wide range of services helps make her stays feel like a true home away from home. Providing a warm, professional, and loving environment is at the heart of everything we do, and it's wonderful to know this shines through in your experience.
The daily updates, photos, and Insta moments are all part of our commitment to giving peace of mind and staying connected while you’re apart — so it’s great to hear how much you appreciate them. We’ll make sure your kind words are passed along to the whole team; it really lifts them to know their efforts are making a difference.
Thank you again for choosing Royvon — we’re so grateful for your trust, and we can’t wait to welcome Dune back again soon. Your feedback helps us continue to grow and improve as a family business by doing more of what makes tails wag!
Thank you Royvon. Royvon looked out dog, communication was great. Reports and pictures always shared. They also are very good when our dog was feeling a little unwell and looked after him very well and kept me updated. Amazing will use again
Response from the owner:Hi Amritpal,
Thank you so much for your kind words and for taking the time to share your experience—it really means a lot to us as a family business. Reviews like yours help other dog owners make the right choice for their own dogs, and we're truly grateful.
We're so pleased to hear that you felt well-informed with our updates and photos, and that our team’s care during your dog’s brief unwell moment gave you peace of mind. Love, commitment, and respect are at the heart of everything we do, and your feedback reassures us that we're living up to those values.
The team will be so happy to hear your comments—it really makes their day to know their care and communication made a difference.
Thank you for choosing Royvon—we can’t wait to welcome you and your dog back again soon. And we’ll keep working hard to do more of what works well, just as you've described!
Warmest wishes,
The Royvon Team 🐾
We have used Royvon for a few years now for our Boxer dog, Dexter. Initially we chose Royvon based on reputation and proximity to work - for kennel cover when we go away, rather than for behaviour modification. We would absolutely recommend Royvon as the staff, both those with the dogs and those who are more behind the scenes (admin etc) are fantastic - in a nutshell, they love dogs. Dexter is always delighted to see them and runs in happily when we drop him off. The team have been flexible when we need to change an occasional date (stuck at airport overnight!) and, when Dexter was under specific medication, they administered it without question.
When we are away, we appreciate all the photos and comments about Dexter’s day! We are using you again next month! Thank you!
When we are away, we appreciate all the photos and comments about Dexter’s day! We are using you again next month! Thank you!
Response from the owner:Hi Simon,
Thank you so much for your wonderful review! It truly means the world to us that you've trusted Royvon with Dexter’s care over the years. It’s always a joy to have him stay with us, and knowing he’s happy and excited to come through our doors makes our work so rewarding!
Our team—both those hands-on with the dogs and those working behind the scenes—are dedicated to ensuring every dog gets the best possible experience, and your kind words about their commitment and flexibility will mean so much to them. We’re also glad that the updates and photos bring you peace of mind while you're away.
We really appreciate you choosing Royvon time and time again, and we look forward to welcoming Dexter back next month! Please let us know if there’s anything extra we can do to make his stay even more special.
Best regards,
The Royvon Team 🐾
We’ve been fans of Royvon since our pup first boarded there at 8 months. The team has become an important part of our lives with their reliable, professional and friendly canine care. Although he’s a generally well behaved dog, he picked up some snappy behaviours with other hounds aged around 3. Royvon stepped in last year to give us guidance and help change some of our routines to make a huge improvement in our little dog’s behaviour. Thanks especially to Mimi for her patience and specialist understanding of what makes dogs tick. Happy dogs make happy owners - Mimi and all the team at Royvon have really helped us. Thank you!
Response from the owner:Thank you so much for your kind words—it means the world to us that you’ve been part of the Royvon family since Bertie was just 8 months old. Knowing that our team has become such a valued and trusted part of your lives is exactly what we strive for.
We’re so glad we could support you when Bertie began showing those snappy behaviours. With love, commitment, and respect at the heart of everything we do, it’s a real joy to hear how much of a difference the guidance made.
A special thank you from Mimi—your recognition of her patience and understanding will mean so much to her personally. She, like all of us, is deeply committed to helping dogs and their families live their happiest lives.
And while we don’t officially have favourites (we really do love all our guests!), if we had a team-wide vote… we think Bertie might just take the lion’s share! He’s such a lovely boy, and we truly adore him.
Thank you again for choosing Royvon. Your feedback helps us keep improving and reminds other dog owners of what’s possible. We can’t wait to welcome you and Bertie back soon!
Our little dog just loves his time at Royvon, whether that’s boarding or as a day visitor.
Dogs and their owners get a warm, professional welcome from Ioana &. Joanna, and our dog has a packed day being looked after by Leanne’s wonderful team of kind, experienced canine carers.
The whole team is a credit to Royvon’s owners, we feel lucky to have them as our trusted home from home for a special member of our family!
Dogs and their owners get a warm, professional welcome from Ioana &. Joanna, and our dog has a packed day being looked after by Leanne’s wonderful team of kind, experienced canine carers.
The whole team is a credit to Royvon’s owners, we feel lucky to have them as our trusted home from home for a special member of our family!
Response from the owner:Thank you so much for this wonderful review—it really means a lot to all of us!
We’re so happy to hear how much Bertie enjoys his time with us, whether it’s for a day visit or a longer stay. It’s always our goal to create a safe, enriching, and loving environment, and knowing that Royvon feels like a trusted home-from-home for him is the highest compliment we could receive.
Ioana and Joanna will be especially touched by your kind words—they take great pride in making sure every arrival is met with warmth and professionalism. And Leanne’s team will be thrilled to hear your praise too—they’re a truly dedicated group who care for every dog with love, commitment, and respect.
We don’t officially have favourites… but between us, Bertie definitely has a special place in all of our hearts! He brings such joy whenever he visits, and we feel just as lucky to have him (and you) as part of the Royvon family.
Thank you again for choosing us, and for taking the time to share your experience. Your feedback helps others make the right decisions for their dogs, and it helps us continue doing more of what works. We can’t wait to see you and Bertie again soon!
Response from the owner:Thank you so much, Mary-Beth, for your wonderful 5-star review! 🌟
We truly appreciate you taking the time to share your experience—every review helps other dog owners make the right choice for their own beloved pups, and your feedback really makes a difference.
At Royvon, our values of love, commitment, and respect guide everything we do, and it means the world to our team to know that our care and dedication shone through during your dog’s stay. If there were any team members who made your visit extra special, we’ll be sure to let them know—they always love hearing they’ve made a positive impact.
Thank you again for choosing Royvon. We look forward to welcoming you and your dog back soon! As a family business, we’re always looking to improve by doing more of what works well, so your support helps us grow and do even better.
With gratitude,
The Royvon Team 🐾
We have just completed our first 2 hour Masterclass at Home with our 10 week old Cocker Spaniel - Honey. Mimi was our puppy trainer from Royvon who came to our home. Mimi was a wonderful warm and lovely person who had patience for us and Honey. I didn't realise how much we could all learn in just 2 hours and feel much more comfortable knowing how to spend our time with Honey, what training to start to try out etc. To hear what we are doing right already (phew) and some other really good tips. I would definitely recommend Royvon and Mimi. We will be starting a puppy training course at Royvon as soon as Honey has had her second vaccination. Picture of Honey totally exhausted after all the fun and treats.
Response from the owner:Dear Marina,
Thank you so much for sharing your wonderful experience with us! We're truly grateful for reviews like yours that help other dog owners make the best decisions for their furry friends. It warms our hearts to hear that your 2-hour Masterclass with Honey was not only fun but also enlightening.
At Royvon, our values of love, commitment, and respect guide everything we do, and it's fantastic to know that Mimi’s warmth, patience, and expertise made such a positive impact on you and Honey. Your kind words mean a great deal to her personally and to our entire team.
We truly appreciate you choosing Royvon and are excited to welcome you both back for your upcoming puppy training course after Honey’s second vaccination. Your feedback helps us continue doing more of what works well and fine-tuning our services, ensuring we provide the best possible care as a family business.
Thanks again, and we look forward to seeing you and Honey soon!
Warm regards,
The Royvon Team
We have just picked our dog up from an evaluation over night stay at Royvon. Because she is due to board for a week next month and has never been away from us, we thought it best to see if she would cope in kennels.
Richard, her evaluator, has been wonderful with her, gave us plenty of feed back and we had a report and lots of pictures as well. Our dog had clearly bonded with Richard already and we feel much happier about leaving her for longer next time. Thank you for caring for Jumika as well as you did, it really showed!
Richard, her evaluator, has been wonderful with her, gave us plenty of feed back and we had a report and lots of pictures as well. Our dog had clearly bonded with Richard already and we feel much happier about leaving her for longer next time. Thank you for caring for Jumika as well as you did, it really showed!
Response from the owner:Hi Katrin,
Thank you so much for your kind words and for choosing Royvon. We’re thrilled to hear that Jumika’s overnight evaluation was a positive experience and that Richard’s care and feedback put your mind at ease. Our entire team, and Richard in particular, truly values your feedback as it not only reaffirms our commitment to love, respect, and genuine care for every dog, but also helps other dog owners make the best decisions for their furry friends.
Your review means a lot to us as a family business, and we're always striving to do more of what works well to enhance our customer service. We can’t wait to welcome you and Jumika back for her next boarding experience!
Warm regards,
The Royvon Team
We always take our dog to Royvon. The staff are friendly, our dog is well looked after and the keep us up to date with photos. Videos and enrichment reports during the stay. Great atmosphere with great facilities and staff.
Response from the owner:Thank you, Alan! We're so glad to be your go-to for your dog's stays and thrilled to hear you enjoy the updates and atmosphere here. Our team loves looking after your pup, and we appreciate your kind words about our staff and facilities. Looking forward to seeing you both again soon! 🐾😊
They been such a blessing for us. Having a very anxious dog has made things challenging, but going to Royvons and getting help from Romeo has been amazing. (see Instagram posts) Romeo has build up a bond with our dog, he has the patience to go at her pace and now they have a great friendship and even play together. She is doing loads better and me as a 'dog auntie' feels so much more confident managing her. Thanks to Royvon for all your help, perseverance, advice, love and care in looking after her when she's stays over night. Special shout out to Romeo who is truly gifted, with such passion for what he does, but also to all the staff who are involved in her care. We are so grateful and happy we found you 😎
Response from the owner:Hi Acacia,
Thank you so much for your lovely review! Your kind words truly mean the world to us, and we’re so grateful you took the time to share your experience. Helping anxious dogs build confidence in a way that suits their individual needs is something we are deeply committed to, so hearing about the incredible bond Romeo has built with your pup is just heartwarming! His patience, dedication, and love for what he does really shine through, and we know he’ll be over the moon to hear how much his support has meant to you.
We’re also so pleased that you, as her ‘dog auntie,’ feel more confident managing her—our goal is always to help both dogs and their families feel supported and empowered. It’s an absolute pleasure to care for her during her stays, and we’re honored that you trust us to do so.
A huge thank you from the whole Royvon team, and a special shout-out from Romeo! We can’t wait to welcome her back for more progress, fun, and friendship. See you both again soon! 🐶💙
Warmest wishes,
The Royvon Team
It was our springer Henry’s first playday at Royvon today (7th Feb) and we have come away so relived and happy. All the staff from the receptionist to the dog handlers have been so patient and amazing with Henry and his character. Can’t thank them enough and will see them in a couple of weeks for more visits and a stay. Thank you.
Response from the owner:Hi Francesca,
Thank you so much for your lovely review! We’re absolutely delighted to hear that Henry’s first Playday at Royvon was such a positive experience for both him and you. Our team truly values taking the time to get to know each dog’s unique character, and it means the world to us to hear that you felt supported and reassured.
We appreciate you trusting us with Henry’s care, and we can’t wait to welcome him back for more fun and his upcoming stay! Your kind words really make a difference to our team, and we’ll be sure to share them with everyone who helped make Henry’s visit special.
See you both again soon!
Best wishes,
The Royvon Team 🐶💙
Home away from home for our pup for sure. The staff are incredibly helpful and caring.....it really shows. We feel comfortable and have had great experiences. The daily emailed update whilst away is a helpful way of Royvon keeping us up to date whilst we are away. Thank you to the team - Mezmo loves you and so do we!
Response from the owner:Dear Anu,
Thank you so much for your wonderful review! It truly means the world to us to hear that Royvon feels like a home away from home for Mezmo. Our team is dedicated to providing a loving, caring, and supportive environment for every pup, and knowing that this shines through in your experience is incredibly rewarding.
We’re so pleased that our daily email updates help keep you connected while you’re away—your peace of mind is so important to us. Mezmo is an absolute joy, and we all love having him here! The whole team will be thrilled to hear how much you appreciate them.
Thank you for choosing Royvon and for being part of our extended family. We can’t wait to welcome Mezmo back next month for more fun, love, and cuddles!
With gratitude,
The Royvon Team ❤️🐾
This was our dog’s first time to stay in kennels. She stayed for an overnight evaluation. She settled very well. Richard kept us updated with photos and an enhancement report. Nansi looked very happy in the photos. We have no qualms about further stays at Royvon Merthyr Tydfil.
Response from the owner:Hi Denis,
Thank you so much for sharing your experience and for helping other dog owners make informed choices for their furry friends. We're thrilled to hear that your dog's first kennel stay was a smooth and comfortable experience, and that she settled so well during her overnight evaluation.
It means a lot to us that Richard's updates and photos, along with his detailed enhancement report, gave you peace of mind. Both Richard and Nansi are genuinely touched by your kind words—they truly embody our values of love, commitment, and respect, and your feedback inspires them to keep doing what they do best.
We deeply appreciate you choosing Royvon Merthyr Tydfil and look forward to welcoming you and your dog back for many more stays. Your insights help us continually improve our service as a family business, and we're grateful for your support.
Warm regards,
The Royvon Team
Our two dogs have just completed a three week residential training programme at Royvon with their two wonderful and experienced trainers, Romeo and Kelsey.
We were experiencing difficulties when walking both dogs on the lead and both had become protective, reactive and nervous of other people and sometimes dogs, making our walks difficult and stressful.
Well what can I say, the improvement we have seen in both dogs is brilliant, they are more confident and focused now and their reactivity levels have dropped significantly. We have some additional 1:1 training sessions to complete over the next few weeks to ensure that we can keep up the training.
During the training programme, Romeo and Kelsey sent us video updates of the dog’s progress, enabling us to see how they were getting on and responding to the training. This was invaluable to us.
In addition, the team at Royvon took really good care of both dogs and we received reports on how they were settling in/getting on during their group playtime and time spent in kennels, plus daily photo updates.
I wouldn’t hesitate to board our dogs at Royvon again, we were very happy with the dogs care.
Thank you to Romeo, Kelsey and the rest of the team at Royvon!
We were experiencing difficulties when walking both dogs on the lead and both had become protective, reactive and nervous of other people and sometimes dogs, making our walks difficult and stressful.
Well what can I say, the improvement we have seen in both dogs is brilliant, they are more confident and focused now and their reactivity levels have dropped significantly. We have some additional 1:1 training sessions to complete over the next few weeks to ensure that we can keep up the training.
During the training programme, Romeo and Kelsey sent us video updates of the dog’s progress, enabling us to see how they were getting on and responding to the training. This was invaluable to us.
In addition, the team at Royvon took really good care of both dogs and we received reports on how they were settling in/getting on during their group playtime and time spent in kennels, plus daily photo updates.
I wouldn’t hesitate to board our dogs at Royvon again, we were very happy with the dogs care.
Thank you to Romeo, Kelsey and the rest of the team at Royvon!
Response from the owner:Hi Emma,
Thank you so much for taking the time to share your experience with us. We’re truly grateful for your kind words and for helping other dog owners make the best decisions for their furry family members.
At Royvon, our commitment to love, respect, and unwavering care is at the heart of everything we do. It’s wonderful to hear that the training programme—and the personal touches from Romeo, Kelsey, and the rest of our team—made such a positive impact on your dogs. Your feedback means the world to them personally, and it reinforces our dedication to continually improving our service.
We really appreciate you choosing Royvon, and we look forward to seeing you and your dogs again soon for the additional training sessions. Your insights help our family business do more of what works well and ensure every pup gets the best care possible.
Thank you again, Emma!
Warm regards,
The Royvon Team
Amazing talented team at Royvon! Cannot thank them enough for their continued help and training with the pups. Everyone has been so attentive to our dogs and have done so much to accommodate, cannot recommend Royvon enough!
Response from the owner:Thank you so much Edward for your appreciated 5 Star review of your Royvon experience 🐶
My two year old , very large, excitable, goldendoodle , Bruno, went to Royvon for three weeks while we were on holiday, as he was struggling with reactivity - mainly manifesting in lots of loud , continuous barking when we were out on walks and at home, if anything unexpected happened . I dealt with Darren initially, who owns Royvon and is amazingly reassuring and efficient and assigned us to Charlie who was to be his trainer. She was just brilliant . As well as reassuring me by being in constant communication with WhatsApps and videos, she really ‘got’ Bruno and worked with him every day doing fun games and exercises to calm him down and build his confidence. When I returned she explained so much about his issues and how I could help him continue to overcome them. She’s absolutely fantastic, so knowledgeable, intuitive, patient and kind. He’s so much better on walks, which have become a real pleasure again , and we are continuing to work with Charlie on sorting things out at home. I can’t recommend Royvon highly enough - everyone there is delightful and the trainers I met are all so brilliant , and clearly really love dogs! Thank you Royvon!
Response from the owner:Hi Anne,
Thank you so much for taking the time to share your experience! Your kind words mean the world to us, and we’re so pleased to hear how much Bruno has progressed during his time at Royvon. It was a pleasure to have him with us, and we’re thrilled that his training has made such a difference in both his confidence and your enjoyment of walks together!
Darren, Charlie, and the rest of the team will be delighted to hear your feedback. Charlie is truly dedicated to understanding each dog’s unique personality and needs, and it’s wonderful to hear how much her patience, knowledge, and tailored approach have helped Bruno. We know how important it is to feel reassured while your dog is in training, so we’re glad the regular updates helped keep you connected and informed throughout the process.
Your feedback means so much to us as a family business, as we are always striving to improve and provide the best experience for both dogs and owners. We truly appreciate you choosing Royvon, and we look forward to continuing to support you and Bruno on this journey. Please don’t hesitate to reach out whenever you need us—we can’t wait to see you both again!
Best wishes,
The Royvon Team 🐾💙
This place is amazing. I have 2 4 year old sheepdogs and they have separate issues. Blue is hyperactive and scittish and likes to chase things and Jack is slightly overweight and lets Blue run around for him. They both attend Royvon for a playday on separate days and they are getting on great. The staff are brilliant and make sure they have individual plays for their needs. They keep them entertained with games to use their brains and they are exhausted when they get home.
Response from the owner:Thank you so much for your wonderful review! We truly appreciate you sharing your experience, as it helps other dog owners make the best choices for their pups.
It’s fantastic to hear how well Blue and Jack are getting on at Royvon! We love that they each have their own unique personalities and needs, and our team is always committed to ensuring every dog gets the right level of engagement, whether it’s burning off energy or keeping their minds active. It’s great to know they’re enjoying their tailored playdays and going home happy (and exhausted!).
Your kind words about our brilliant team mean the world to us—we’re passionate about what we do, and feedback like yours reassures us that we’re making a positive impact. Thank you for choosing Royvon, and we can’t wait to see Blue and Jack again soon!
My Doberman, Chop has just come back from the 3 week training programme with Charlie. Nothing but good to say about the whole experience and the team down there. Kept up to date every day with what’s been happening with his training/playtime with the other dogs. He’s come back a lot calmer and easier to work with with the foundations they’ve set for him
Response from the owner:Thank you so much for taking the time to leave such a lovely 5-star review about Chop’s experience with us! We’re truly grateful for your kind words, as they help other dog owners make informed decisions about the right care and training for their beloved pets.
It’s wonderful to hear how happy you are with Chop’s progress after his three-week training program with Charlie. Charlie and the rest of the team will be thrilled to know their hard work has made a positive difference. Your feedback means so much to them personally, and it’s lovely to hear that the daily updates helped you feel connected to Chop’s journey.
We’re so pleased to know Chop has come back calmer and easier to work with! Setting those foundations is what we’re all about, and it’s great to hear they’ve made such an impact.
Thank you for choosing Royvon and trusting us with Chop’s training. We can’t wait to see you both again soon! Your feedback helps us continue to grow as a family business, ensuring we do more of what works well for our wonderful clients like you. ❤️
A literally crisis averting 3 week training intervention by Romeo and the team at Royvon. We have gone from being worried to let our puppy near our older dog for fear of "an incident" to the two of the playing together as best buddies. With the 'crisis period' over we have now engaged Romeo for a series of private training sessions for our (now 4 month old) puppy and he is making amazing progress. Absolutely 10/10.
Response from the owner:Thank you, Peter, for your fantastic review! It means so much to us to hear how Romeo and the Royvon team were able to support you and your puppy during such a challenging time. Our values of love, commitment, and respect guide everything we do, and it’s wonderful to know we could help bring harmony to your household and build that incredible bond between your puppy and older dog.
Romeo will be thrilled to hear your kind words; feedback like this truly inspires our team to keep doing what we love. We’re so pleased that your puppy is continuing to thrive with the private training sessions, and we’re excited to be a part of this journey with you.
Thank you for trusting us during the ‘crisis period’ and beyond. We look forward to seeing you and your puppy grow together even more and can’t wait to see what amazing progress lies ahead. Please don’t hesitate to let us know how else we can support you!
Response from the owner:Thank you for your 5 Star Review 🐶
our dog had wonderful time at Royvon 🙏
Response from the owner:Thank you so much, Markus, for your wonderful 5-star review! We're thrilled to hear that Lupa had an amazing time at Royvon. It was such a joy to see him come out of his shell and enjoy cuddles, group play, and his woodland walk. Knowing he was happy and settled makes us so proud. Your feedback means the world to us, and we’re grateful you chose Royvon for Lupa. We look forward to welcoming you both back again soon! 😊🐾
Disappointing Service for the Price: £1130 for 13 Days.
£1130.43 for 13 days / £86.96 per day during Christmas Period + £120 for Shuttle to Royvon Merthyr total (£60 each way).
- Our boxer lost 4.5kg during his 13 day stay with fur malting and ribs visible (34.5kg to 30kg) - he ate like he was starving when we got him home (they also returned some of the food we provided to be eaten during his stay). When I requested an update on how he was eating during his stay, they said via email that he was 'eating well'.
- He had horrible breath that smelled like he'd been eating his own poo (which he has never done before).
- He was walked on a slip lead repeatedly despite us asking them not to use a slip lead with him.
- The base price per day (£35 or £45 per day during Peak Season) includes no toilet breaks / walks or anything apart from the kennel and an "Enrichment Report". You have to add on at least a couple of 10 minute toilet opportunities (daytime £3.20 / bedtime £8.60) or woodland walks (£10 for 20 minutes).
- "Enrichment reports" consist of a few photos during the woodland walk or play/enrichment/training sessions you pay extra for - no photos of other activities / in the kennel unless you specifically request via email (e.g. we asked for a photo of him in his kennel and one of him enjoying his daily Kong we paid for (£2.70) and then received that as well). Only 1 written report was provided with the photos in 13 day stay and 1 video. When I complained via email, I did get a more detailed response on how he was getting on which was appreciated.
○ At this premium price, we were expecting lots of videos and photos as well as a detailed report every day on how he was getting on and what he'd been up to, which is not the case and is not what is suggested on social media (e.g. King (Dec-24) where they show a detailed written update on how the dog is doing as well as photos).
○ The walks and enrichment activities looked lovely from the pictures on the whole (apart from when he was being walked on the slip lead).
- We booked one training session as well during his stay (£17) and received a 2 min video of this which looked good, but received no report or feedback otherwise on how it went / what went well / what they worked on.
- We were provided with a WhatsApp number to message if we wanted more updates, but no-one ever responded to this number.
Will not be booking again.
£1130.43 for 13 days / £86.96 per day during Christmas Period + £120 for Shuttle to Royvon Merthyr total (£60 each way).
- Our boxer lost 4.5kg during his 13 day stay with fur malting and ribs visible (34.5kg to 30kg) - he ate like he was starving when we got him home (they also returned some of the food we provided to be eaten during his stay). When I requested an update on how he was eating during his stay, they said via email that he was 'eating well'.
- He had horrible breath that smelled like he'd been eating his own poo (which he has never done before).
- He was walked on a slip lead repeatedly despite us asking them not to use a slip lead with him.
- The base price per day (£35 or £45 per day during Peak Season) includes no toilet breaks / walks or anything apart from the kennel and an "Enrichment Report". You have to add on at least a couple of 10 minute toilet opportunities (daytime £3.20 / bedtime £8.60) or woodland walks (£10 for 20 minutes).
- "Enrichment reports" consist of a few photos during the woodland walk or play/enrichment/training sessions you pay extra for - no photos of other activities / in the kennel unless you specifically request via email (e.g. we asked for a photo of him in his kennel and one of him enjoying his daily Kong we paid for (£2.70) and then received that as well). Only 1 written report was provided with the photos in 13 day stay and 1 video. When I complained via email, I did get a more detailed response on how he was getting on which was appreciated.
○ At this premium price, we were expecting lots of videos and photos as well as a detailed report every day on how he was getting on and what he'd been up to, which is not the case and is not what is suggested on social media (e.g. King (Dec-24) where they show a detailed written update on how the dog is doing as well as photos).
○ The walks and enrichment activities looked lovely from the pictures on the whole (apart from when he was being walked on the slip lead).
- We booked one training session as well during his stay (£17) and received a 2 min video of this which looked good, but received no report or feedback otherwise on how it went / what went well / what they worked on.
- We were provided with a WhatsApp number to message if we wanted more updates, but no-one ever responded to this number.
Will not be booking again.
Response from the owner:Thank you for taking the time to share your feedback about Homer’s recent stay. We’re sorry to hear that your experience did not meet your expectations and appreciate the opportunity to address your concerns.
Value for Money
We understand your concerns regarding the cost of Homer’s stay, particularly during the Christmas period. Our pricing reflects the tailored nature of our services, allowing owners to choose activities and routines that suit their dog’s needs. Homer’s schedule included a significant number of enrichment sessions and activities, which enhanced his experience but also increased the overall cost. These sessions, priced at approximately £10 per half hour, are optional, but they contributed to Homer’s high level of activity and enjoyment during his stay.
Additionally, during peak periods such as Christmas, our staff are paid double or triple time to ensure we retain the best professionals in the industry. This commitment to quality staffing allows us to deliver exceptional care to all our guests, supported by our 65-year heritage and reputation. We also strive to keep supplementary charges, such as the pet taxi service (30p per mile), fair and competitive.
Homer’s experience reflects the personalized care we provide. The countless images we shared with you showed him being energetic, playful, and clearly having the time of his life—whether exploring the woodlands, enjoying his Kong, or engaging in his enrichment activities. He truly made the most of his time with us.
Communication and Updates
We acknowledge that our communication did not fully meet your expectations. While we provide an enrichment report with photos of daily activities, we do not currently offer written updates or videos for every session as part of our standard service. Based on your feedback, we are revising our messaging to ensure that all customers have clear and accurate expectations about the updates we provide.
That said, we shared regular updates during Homer’s stay, including numerous photos showing his activities and well-being. For example, one of the updates included:
“I wanted to reassure you that Homer is doing wonderfully. Richard mentioned how much he enjoys his Kong, and I know you’ve already seen pictures of him savoring it. He’s also been having a great time exploring the woodlands, taking in the scents and surroundings, and bouncing around during his play sessions. Andrea, our manager, shared that he’s one of the most settled dogs we’ve had—so relaxed and loving his enrichment activities.”
At the end of Homer’s stay, we sent a final update from Andrea, highlighting the love and care he received:
“We are very sad to see Homer go tomorrow. I have bathed him today, cleaned his eyes, and applied paw and nose balm on him. He had loads of kisses during his bath. I will miss him very much. He is such a character—so sweet and loving. Thank you for trusting us with his care; I can assure you he was very loved and had loads of fun.”
While these updates reflected Homer’s well-being and enjoyment, we understand they did not align with the level of communication you expected. We are committed to improving our processes to better meet customer needs.
Homer’s Well-Being
Homer is a delightful dog, and it was a pleasure to care for him. His weight loss was due to his increased activity levels, which we carefully monitored. His feeding routine was tailored to prevent bloat, a precaution particularly important for Boxers. The images we shared during his stay show how much he enjoyed his activities and the care he received from our team.
Commitment to Improvement
Your feedback has prompted us to make several improvements:
We will update our messaging to set clearer expectations for communication and updates.
We will review our internal processes to ensure all customer instructions and feedback are acted on promptly.
We will continue to focus on balancing affordability with the high-quality care our guests deserve.
I would absolutely recommend Royvon for residential training. My partner and I sent our 16 month German shepherd, Nova, to the 3-week board and train at Royvon to help us continue progress on some of Nova’s behaviours we have had challenges with changing such as over excitement around other dogs and new environments and a lack of engagement with us in these situations. This also served as boarding for us whilst we were on holiday for a week. Nova is super friendly which makes it difficult to take her places as her over excitement can easily make other dogs nervous and put us in a tough situation handling her. We were nervous to send Nova to a board and train as she has never been away from us this long and we were not sure how she would get on in the kennels, but the staff at Royvon, and our trainer Charlie, quickly put us at ease through a 121 consultation and a tester night in the kennels. We looked at a few other board and trains and Royvon was the clear choice. Not only did Charlie work with us to understand our real trouble areas with Nova, but she created a training plan catered to Nova and our needs. We got so many videos walking us through the training and what it targeted that we were able to follow along the three weeks and really see progress and understand what we would need to do to continue the training with Nova once she was back with us. Outside of the training videos, we got daily updates and photos from the care staff showing us Novas play sessions and letting us know how she was getting on. We loved seeing Nova have play sessions with staff and other dogs staying there making us feel at ease that she was having fun as well and being well taken care of. After the 3-weeks we had a 2-hour handover with Charlie where she walked us through what was covered and had us run through drills so we felt ready to carry on all the hard work she put in. It’s only been a few days since we picked Nova up, but we can already see the difference in her engagement with us during our training sessions and her ability to relax indoors. We’re so excited to see continued progress with everything Charlie has showed us and keep working on her training at home and in our local environments. Although she still has a ways to go, we already feel so much more positive and confident that we will get to our desired goals and we have been having lots of fun with working with Nova! Looking forward to our follow-up sessions and we will definitely consider the other services Royvon offers as we know Nova is in great hands! Thanks to Charlie and whole team for everything.
Response from the owner:Thank you so much, Nicole, for your wonderful and detailed review! It means the world to us that you took the time to share your experience and recommend Royvon for residential training. Reviews like yours truly help other dog owners make the best decisions for their beloved companions.
We’re so glad that Nova’s 3-week board and train with Charlie was a positive and confidence-building journey for both Nova and your family. Our values of love, commitment, and respect are at the heart of everything we do, and it’s so rewarding to hear how our team was able to make you feel at ease from the start, especially with your initial concerns about boarding Nova for the first time.
Charlie will be thrilled to hear your kind words about the customized training plan and how it’s already making a noticeable difference in Nova’s behavior and engagement. She and the team put so much care into providing daily updates, videos, and ensuring every dog feels loved and supported during their stay—it’s wonderful to know this made a real impact for you. Nova’s progress is a testament to your dedication as owners and the amazing bond you share with her.
It’s exciting to hear how Nova has already begun to shine in her training at home, and we’re confident you’ll continue to achieve your goals with her. We can’t wait to see you at the follow-up sessions and are delighted to hear you’ll consider more of Royvon’s services in the future. Thank you again for trusting us with Nova, and we look forward to seeing you both again soon!
A million percent would recommend, Charlie went above and beyond with our nervous, reactive boy and did absolutely everything she could to make him and us feel comfortable with his residential training, the foundations she's laid with both him and us are incredibly clear and the confidence we have with him now is unreal, I was too anxious to walk him before but after leaving him at Royvon for only three weeks am now able to enjoy his walks to the fullest and now look forward to them! He is still reactive (because Rome wasn't built in a day), but we now have the proper tools in place to be able to manage him and build his confidence up to a level where he'll be able to walk past unknown dogs and ignore them, and we have no doubt that he is capable because Charlie has showed us how! It was the hardest decision ever to send him but after seeing the difference and how far he's come we would do it again in a heartbeat, we have absolutely no regrets and will forever be grateful for the care that Charlie and the whole team showed to him, and for the understanding that they showed me being a very worried puppy mum, if anyone is in two minds about whether or not Royvon will help their dog then forget any doubts, 10/10 service in every way imaginable!!!
Response from the owner:Thank you so much for taking the time to leave such an amazing review! We’re absolutely thrilled to hear about the progress your boy has made and how much more confident you feel now. It’s wonderful to know that Charlie went above and beyond to support both of you—your kind words will mean so much to her and the rest of the team.
At Royvon, we’re guided by love, commitment, and respect in everything we do, and it’s fantastic to hear that you felt this throughout your experience. The foundations Charlie has helped to lay for you and your boy are just the beginning, and it’s so exciting to see how much of a difference it has already made. We know reactivity takes time, but it’s clear you’re on a great path, and we’re confident that with the tools you’ve gained, his progress will only continue!
We also deeply appreciate the trust you placed in us by choosing Royvon, especially when it was such a hard decision. Knowing that you have no regrets and that you’re enjoying walks together again is the best feedback we could hope for. Your recommendation means so much to us, and we can’t wait to see you and your boy again in the future to hear about his continued journey.
Thank you for being part of the Royvon family!
The first thing i want to say is Royvon far exceeded my expectations for what I was expecting from my 1.5 year old xl bully. I wanted the best training for him due to all the bad press they get and following neutering, he went back into some silly puppy behaviour so wanted it nipped in the bud ASAP.
Maslow went for 3 weeks residential and spent a lot of his time with Charlie who is fantastic. She sent regular updates including videos and pictures which we could go through in preparation for getting him home. We had updates daily from the report team to let me know that his report was ready. He had a great time.
I cannot recommend Charlie and the team enough. Definitely worth the money and he has come home ready to carry on with the training and is listening to me and eager to learn. If you're having issues with your dog then give the team at Royvon a call, it's made my life a lot easier already.
Maslow went for 3 weeks residential and spent a lot of his time with Charlie who is fantastic. She sent regular updates including videos and pictures which we could go through in preparation for getting him home. We had updates daily from the report team to let me know that his report was ready. He had a great time.
I cannot recommend Charlie and the team enough. Definitely worth the money and he has come home ready to carry on with the training and is listening to me and eager to learn. If you're having issues with your dog then give the team at Royvon a call, it's made my life a lot easier already.
Response from the owner:Thank you so much, Zoe, for taking the time to leave such a thoughtful and detailed review about your experience with Royvon! We're absolutely delighted to hear that we exceeded your expectations and that Maslow had such a positive transformation during his stay with us.
It’s clear how much love and commitment you have for Maslow, especially in wanting to address his needs and set him up for success. We understand the challenges that can come with owning a breed that often faces misconceptions, and it’s wonderful to hear that Maslow has come home eager to learn and thriving in his training.
Charlie will be thrilled to hear your kind words! Her dedication and care for every dog she works with are second to none, and knowing her efforts made such a difference for you and Maslow means so much. We’re also glad the regular updates and reports gave you peace of mind throughout his stay—it’s an important part of ensuring you feel as involved and supported as possible.
Thank you again for choosing Royvon and for recommending us to others. We’re so happy to have been part of Maslow’s journey and look forward to seeing him again in the future. Your feedback truly inspires us to keep doing what we do best: helping dogs and their families live their happiest lives together!
Having used Royvon for my parents' rescue dog a few years ago with such a positive experience, they were my first thought for my 10 month old Border Collie puppy, Molly. Molly was struggling with her confidence around other dogs, reactivity to cars, lead pulling and a strong prey-drive towards small animals/birds.
Molly's trainer during her stay was Charlie who was brilliant. She was able to quickly build up a strong relationship with her and it was easy to see that Molly felt really comfortable. Charlie sent photos and videos from each training session which helped me to track her progress and are great to refer back to now that Molly is back home. Charlie quickly identified Molly's strong herding instinct and was able to direct this positively into various "games" which are great outlet.
Throughout her stay, I also received daily photos from the care team taken during her group play sessions as well as enrichment reports. She was initially only socialised with one older, calmer collie to build up her confidence before being introduced to a larger group. It was great to see her confidence grow.
Molly is much more focused on walks and confident around other dogs and cars. Thank you to Charlie and the team at Royvon!
Molly's trainer during her stay was Charlie who was brilliant. She was able to quickly build up a strong relationship with her and it was easy to see that Molly felt really comfortable. Charlie sent photos and videos from each training session which helped me to track her progress and are great to refer back to now that Molly is back home. Charlie quickly identified Molly's strong herding instinct and was able to direct this positively into various "games" which are great outlet.
Throughout her stay, I also received daily photos from the care team taken during her group play sessions as well as enrichment reports. She was initially only socialised with one older, calmer collie to build up her confidence before being introduced to a larger group. It was great to see her confidence grow.
Molly is much more focused on walks and confident around other dogs and cars. Thank you to Charlie and the team at Royvon!
Response from the owner:Thank you, Charlie, for your thoughtful and detailed review! It means so much to us that you took the time to share your experience, not only for Molly but also for your parents' rescue dog in the past. Reviews like yours truly help other dog owners make the best decisions for their beloved pets.
We’re thrilled to hear that Molly had such a positive experience with our trainer, Charlie. Building trust and comfort with each dog is so important to us, and it’s clear Charlie’s love, commitment, and expertise made all the difference for Molly. It’s wonderful to know that the photos and videos from the training sessions are a useful tool for you now that Molly is home. We’re also so pleased that Charlie’s approach to redirecting Molly’s herding instincts into fun, engaging games has been such a success!
The care team will also be delighted to hear how much you appreciated the daily photos, enrichment updates, and Molly’s carefully structured socialisation process. Seeing her confidence blossom is exactly why we do what we do, and your feedback reinforces the value of our tailored approach.
We’re so grateful you chose Royvon for Molly and that we could support her journey to becoming a more confident and focused pup. We can’t wait to see you both again in the future and hear more about Molly’s progress. Your feedback helps us to continue growing as a family business, doing more of what works well and ensuring the best experience for all the dogs in our care. Thank you again! 🐾
We have a very timid and anxious Chihuahua who loved working with Charlie on games that helped him get more comfortable on walks and with other people. Charlie was patient and very helpful, always uploading videos of what we did so we could keep training at home.
Response from the owner:Thank you so much, Nicole, for taking the time to share your experience! Reviews like yours are so valuable in helping other dog owners make the best decisions for their own dogs.
We’re thrilled to hear that your timid and anxious Chihuahua had such a positive experience working with Charlie. At Royvon, our values of love, commitment, and respect guide everything we do, and Charlie embodies those values in the way he works with each dog individually. Your kind words will mean so much to him personally, as he truly puts his heart into helping dogs and their owners succeed.
It’s wonderful to know that the games and strategies Charlie shared have helped your Chihuahua feel more comfortable on walks and with meeting new people. Uploading videos is just one of the ways we aim to make ongoing training easier at home, and it’s great to hear that this approach worked well for you.
Thank you for choosing Royvon and trusting us to work with your special pup. We can’t wait to see you both again in the future and continue supporting you on your training journey. Your feedback helps us improve and focus on what makes a difference, so it’s truly appreciated. ❤️
Bert can be a little bit difficult, but we are never made to feel like he is too much to handle at Royvon. Love the fact they remember who he is when we arrive. Fabulous care by Royvon and won’t use any other kennels - thank you!
Response from the owner:Thank you so much, Avril, for your kind 5-star review! It means the world to us that you trust us with Bert's care. At Royvon, we believe every dog is unique and special, and our commitment to love, respect, and care shines through in how we approach every visit. It's wonderful to hear that our team’s dedication to remembering Bert and making you feel welcome is appreciated—it truly makes our day to know we’re making a positive impact.
Your feedback is incredibly valuable, not just for us but for other dog owners deciding what’s right for their furry friends. We’re always striving to improve by focusing on what works well, and your kind words inspire us to continue doing just that.
Thank you for choosing Royvon; we’re thrilled to be Bert’s home away from home! We can’t wait to welcome you and Bert back soon. 💕
Brought my German shepherd for the 3 week residential training and I’m more than happy with the results and explained everything that I needed to manage my dogs reactivity
Response from the owner:Thank you so much for your 5-star review! We're thrilled to hear that you're happy with the results of your German Shepherd's three-week residential training. It means a lot to us to know that the training has made a positive impact and that you feel confident with the explanations provided to help manage your dog's reactivity.
At Royvon, we’re committed to working with love, respect, and dedication to ensure every dog and owner feels supported. Feedback like yours motivates our team and reinforces the importance of what we do.
Thank you for trusting us with your dog’s training journey. We’re so glad we could help, and we look forward to seeing you both again in the future! Your feedback is invaluable as it helps us improve and continue providing the best service possible for our customers and their dogs. 🐾
The whole team at Royvon provides such an excellent experience and customer service. We specifically chose the 3 week behavioural training for our excitable Belgian Lab and we have seen such a huge improvement. We received daily updates throughout the 3 weeks with videos and photos of how the training was progressing and so that we could become more knowledgeable on the exercises we will need to be doing. Our trainer Charlie was very professional and genuinely treated our boy like he was one of her own. The training concluded with a thorough handover session and training pack along with several reinforcement sessions. Faultless service overall and highly recommended Charlie and the whole team at Royvon.
Response from the owner:Dear Kirk,
Thank you so much for your wonderful 5-star review! Reviews like yours truly help other dog owners make informed decisions about what’s best for their beloved pets, and we’re so grateful that you took the time to share your experience.
We’re delighted to hear that you found our service excellent and that our 3-week behavioural training program has made such a positive difference for your excitable Belgian Lab. Providing daily updates with videos and photos is something we value deeply—it’s our way of ensuring you feel involved every step of the way and can confidently continue the training at home.
Your kind words about Charlie mean the world to us. She is an incredibly dedicated trainer who embodies our values of love, commitment, and respect for every dog she works with. Knowing that she treated your boy as one of her own and delivered a professional and thorough experience will mean so much to her personally.
We appreciate you choosing Royvon and look forward to seeing you and your furry companion again soon. Your feedback inspires us to keep doing what works well and to continuously improve our service as a family business.
Response from the owner:Thank you Henry for taking the time to provide appreciated feedback on your Royvon experience 🐾
We have returned from collecting our 10 ‘month old German shepherd Barry who has been with the team at Royvon for a 3 week residential to help with his reactivity. Charlie and the team have worked so well with him and following on from our handover session we feel so much more equipped to build on what he has learnt . We are looking forwards to returning for our follow ups and even though it’s a 4 hour round trip it’s been worth every penny and mile . I wouldn’t hesitate to recommend Royvon .
Response from the owner:Thank you so much for your wonderful 5-star review! We're so grateful for your kind words and thrilled to hear about your positive experience with Barry’s 3-week residential stay at Royvon. It’s fantastic to know that Charlie and the team’s dedication and hard work have helped Barry with his reactivity and that you’re feeling confident and equipped to continue building on his progress.
Your commitment to Barry’s development, even with a 4-hour round trip, is truly inspiring, and it means the world to us that you found the journey worthwhile. We’re so excited to welcome you back for your follow-up sessions and continue supporting you and Barry on this journey.
Thank you for recommending Royvon – your feedback not only encourages us but also helps other dog owners make informed decisions for their own dogs. We’re always striving to improve and deliver the best possible care, so knowing we’ve made a difference for you and Barry makes it all worthwhile.
We appreciate you choosing Royvon and look forward to seeing you both again soon!
Have taken our puppy to the puppy classes, absolutely brilliant - our trainer is kind, patient and very knowledgeable! Would recommend giving them a try.
Response from the owner:Thank you so much for your wonderful 5-star review! We’re delighted to hear that you and your puppy had such a brilliant experience in our puppy classes. Your kind words about our trainer’s kindness, patience, and expertise truly mean a lot—they work hard to provide the best guidance for both pups and their owners.
We’re so grateful you chose Royvon to be a part of your puppy’s journey, and it’s great to know you’d recommend us. Your feedback helps us continue to deliver the love, commitment, and respect that are at the heart of everything we do. We look forward to seeing you and your puppy again soon! 🐾
I have been using Royvon for 3 years with Bailey and he absolutely loves his time spent there he gets so excited when he realises we where we are going and he cant wait to be checked in he is already to go through the door to the back. I have recently taken on a 7 year old pug which had never been in boarding before and booked both dogs in for a short break. I was really worried about how the new addition to the family would cope in boarding but I didn't need to worry as I had daily updates telling me how she was doing which I cant thank Royvon enough for as it meant I could relax and enjoy my time away knowing they were being really well look after.
Response from the owner:Thank you so much for your glowing review and for being such a loyal part of the Royvon family over the past three years with Bailey! It’s so heartwarming to hear how excited he gets about his stays with us – that tail-wagging enthusiasm truly brightens our day.
We’re also thrilled to hear that your new addition, your sweet 7-year-old pug, settled in so well! We know how nerve-wracking it can be to board a dog for the first time, especially one who hasn’t experienced it before, so we’re so glad the daily updates helped ease your worries. Keeping you informed and reassured is just one way we show our commitment to both our dogs and their families, and it means the world to us that it made a difference for you.
Thank you for trusting us with both your beloved dogs – it’s an honor to be a part of their care. Your feedback not only reassures us that we’re on the right track but also motivates us to continue improving and giving every dog the love and respect they deserve. We can’t wait to welcome Bailey and your pug back again soon!
Award-winning Boarding for Your Dog
Whether you are travelling for business or going on holiday, knowing that your dog is safe, happy, and enjoying itself will help you make the most of your time away. Every dog has their own private, temperature-controlled inside room and an outside area, with caring staff on hand 24 hours a day.
Our boarding environments are stimulating, secure, and dog-friendly. We have a high staff-to-dog ratio, and our team is trained in dog first aid. You can select from a wide range of enrichment activities, from play sessions to expert training lessons, woodland walks, and brain puzzles.
The Royvon Story
At Royvon, we all love dogs. That’s what unites us, whether on the 24/7 care team, as an expert trainer, or in our friendly customer services. Royvon is a family business that started in 1959. Today, our mission is to help as many dogs as possible live happy lives with the people they love the most.
We do this through boarding options full of customisable enriching options to suit your dog’s personality and through positive, force-free training to help puppies and dogs focus and feel confident wherever they go. Our signature residential training combines both boarding and training to help dogs with obedience training or deeper behaviour modification over a three-week intensive training period.
WHAT WE OFFER
Royvon Esher
With a fully customisable schedule of activities during their stay, your dog can have every bit as much fun on holiday as you. Choose from activities, including woodland walks, group play, brain games and sessions with our expert training team.
Hotel-style accommodation
Daily photos in your online portal
Choose your dog’s activities to suit their personality
Staff on-site 24/7
Food and medication given to normal schedule
Pet Taxi Door-to-Door Service – Start your holiday hassle-free when we collect your dog from your home and drop them back after.
WINNER KENNEL OF THE YEAR 2023
Your Dog is Cared for by our Loving, First-Aid Trained team
When you arrive at our site, you can expect a warm welcome from our Reception team. You will also likely see members of our Care Team in and out of the kennel areas, making sure our guests are happy in their first-class accommodation, fed according to their normal schedule, and receiving all of the selected enrichment activities.
Dog Experts Since 1959
30,000+
Dogs Trained
65+
Years of experience
10,000+
Happy Clients
Book a call with one of our dog experts
Come and Try Royvon out: Sign up for a Free Play Days Trial session using the form below to give your dog the chance to explore what Royvon is all about.
Royvon Dog Training
Serving Esher, Kingston, Guildford, Richmond, Twickenham, Thames Ditton, Molesey & surrounding areas.
Hours of Operation
Monday – Sunday
8:00am – 5:00pm
Copyright © 2023. Royvon Dog Training. All rights reserved.
