Premium Dog Boarding Made for Dogs to Love.

We can accommodate dogs for any length of time, from one night upwards. For longer stays, we are happy to discuss options over the phone as our experience is often useful before you put in a reservation request. You can book a call via My Account. We can also help to advise on a suitable mix of enrichment sessions over their stay, taking into account your dog's age, health and personality.

We have Canine First Aiders on site so you can be rest assured that your dog is in safe hands. In case of an emergency, we also have strong relationships with local vets that can be contacted 24 hours a day.

We have set drop-off / pick-up windows of 8:00 am – 5:00 pm. Outside those times may be possible by special arrangement (extra fee may apply).

Absolutely. We encourage a short “introduction stay” (e.g. day stay) so your dog can familiarise with the environment. This helps reduce stress at the first full stay.

Your boarding booking includes an indoor and outdoor area for your dog. The outdoor area is open during the day and they can go inside and outside as they wish. Our boarding is fully customisable and designed to allow you to build a day programme that suits your dog. Options include play time, training, one-to-one walks, games, baths and more. By registering for an account you can build a full programme and adapt it to find the blend that suits your dog and your budget.

Your dog will stay indoors at night in our dog hotel-style accommodation. They will have their own room to sleep in which is kept warm. Our care team are on hand 24/7 so there is always someone around if your dog gets restless in the night or needs some extra affection.

Our dog hotels are at our Royvon sites in Esher, Surrey and Merthyr Tydfil, Wales. In peak periods when one site is at full capacity, we may be able to offer a shuttle service to the other site with drop-off and collection from your closest site. Please enquire for details if there is no availability for the dates you require.

The easiest way to make a reservation with us is via My Account. If you're already registered simply log in and make a reservation; if not, you'll need to register first. Once registered you can check availability, request reservations, view all information regarding future and past reservations, view estimates and invoices. If you are not ready to register, please fill out our contact form, call us on 0208 818 7374 or email [email protected].

We strongly recommend that all dogs arrive at our dog hotels with their usual food. Changing the diet can often lead to upset stomachs and knowing that your dog is happy on their diet can avoid unexpected problems with allergies or stomach sensitivity. We have fridges and freezers on site to store fresh produce and can accommodate raw, home-cooked or wet food diets. Before arriving we will ask you for details about their feeding routine and we will keep it the same during their stay.

Charges are per day; the day of arrival is charged regardless of arrival time. Full payment is required before arrival — guests cannot be checked in without it. No refund will be given for cancellations, though at the business owner's discretion payments can sometimes be transferred to store credit. All customers will be charged a supplement for Christmas Day and New Year's Day. Booster vaccinations must have taken place within the last 12 months. A current kennel cough vaccination is also required, administered a minimum of three days before arrival. Full terms and conditions can be viewed via your account.

Yes. Royvon specialises in dog training and behaviour, and many of the dogs we care for experience anxiety, fear, reactivity, or other behavioural challenges. Our team has extensive experience supporting dogs with a wide range of needs and personalities. We provide a tailored boarding experience, designed around your dog's individual needs. Each dog is assigned dedicated handlers who take the time to get to know them and provide the type of care, enrichment, and interaction that works best for them. Whether your dog is anxious, human-reactive, dog-reactive, or simply needs a little extra support, we adapt our approach to help them feel safe, comfortable, and understood. The first stage of all boarding bookings is a trial stay with us. This allows our team to assess your dog, understand their individual needs, and develop a personalised boarding plan. We think of this as a boarding "prescription" – identifying the care, handling, enrichment, and management strategies that will help your dog get the most out of their stay with us. The safety and wellbeing of your dog, our staff, and other dogs in our care is always our priority. While some activities may be adapted depending on your dog's needs, we will always work closely with you to ensure they have a positive, enjoyable stay and receive the support that is right for them.